Problems with 3G

[unknow91]

Hi guys! My father's 520 can't connect to 3G and I can't change between 2G and 3G, the setting is disabled! I tried a factory resetting with no luck! I even installed the 8.1 dev preview hopping that it will be fixed and I got no luck! I bought the phone on amazon.com and it's from EE UK! So I wanted to know if this is a hardware problem or is EE's problem? Thanks for reading this! (I'm from Venezuela and I'm not sure if his carrier is WP-friendly! Maybe that's the problem?)

P.D: I tried with 2 additional sim cards but nothing happened! (Yes, he can browse the web but only in 2G/E)

 

[Zachary Boddy]

The problem is most likely your provider. Some providers, even if they provide good service in a location, doesn't make it consistent. It's probably just a spout of lowered service. Wait a few more hours.

 

[unknow91]

I've been waiting for like a month or more :S and I tried with another provider (the one I use and it works) and the issues is still there!

 

[xandros9]

What carrier are you using it with?
It could be that the band used for 3G by the provider doesn't match up well with the phone's.

 

[unknow91]

Actually you may be right! I didn't check which bands are used here! The 520 is on Movilnet Venezuela! I will try to find that information!

 

[unknow91]

I checked and apparently it should work! The provider works with GSM 850 and 3G 1900 MHz so...

 

[Jarkoulis]

Had the same problem with mine. Bought the phone in UK and tried to use it in Canada. No 3G.
There is no solution, as this is a hardware problem. There are 3 different versions of the 520 sold around the world. RM-914, RM-915 and RM-917. All models are compatible with your 2G network.
The UK (European version) here is the RM 914 and uses 900 & 2100 for 3G, and therefore wouldn't be compatible with your 3G network. The other two (RM-915 and RM-917) would word with our 3G network.
So most probably, you have the RM 914.

Hope this helps

 

[unknow91]

I'll check which RM is :S! Thanks for the info!