Question regarding AT&T 14 day return policy

[VagrantWade]

So as of now I am loving this matte black 920. But I am just wondering how the 14 day return policy works. If I decide I do not want to stick with the color before the 14 days is up, can I exchange and pay a restock fee? Or do you have to have some non aesthetic reason for doing so?

 

[Frek]

What was explained to me was that I could return the phone for any reason within 14 days, but I'd be charged a restocking fee. So it doesn't matter what your reason is.

 

[Beltelmel]

Restocking fee for a return, but what about for an exchange?

 

[vizagdude]

Restocking fee for a return, but what about for an exchange?

An exchange is not charged a restocking fee as long as you are exchanging it to the same color due to some manufacturing defect with your current device.

If you are exchange it for the reason you did not like the color, they would charge you the restocking fee.

 

[VagrantWade]

Restocking fee for a return, but what about for an exchange?

Basically what I was wondering. I would assume they wouldn't mind considering they are still keeping your contract by doing so.

An exchange is not charged a restocking fee as long as you are exchanging it to the same color due to some manufacturing defect with your current device.

If you are exchange it for the reason you did not like the color, they would charge you the restocking fee.

The restocking fee is just like $25 though right?

 

[palandri]

Basically what I was wondering. I would assume they wouldn't mind considering they are still keeping your contract by doing so.




The restocking fee is just like $25 though right?

I think I read it was $35

 

[Dreamagain]

i think the guy said at best buy i can return the phone for anything else for 30 days no charge

 

[krisguy]

It's $35 if you buy it from AT&T. (Disclaimer: I work in a COR AT&T store, but this post is all me).

BTW, I got a yellow one as my company phone today. Big Bird ain't got nothing on this love.

 

[hasasimo]

It's $35 if you buy it from AT&T. (Disclaimer: I work in a COR AT&T store, but this post is all me).

BTW, I got a yellow one as my company phone today. Big Bird ain't got nothing on this love.
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So how come so many AT&T and Microsoft Store employees got yellow L920s but none are available for sale in-store?

 

[VagrantWade]

It's $35 if you buy it from AT&T. (Disclaimer: I work in a COR AT&T store, but this post is all me).

BTW, I got a yellow one as my company phone today. Big Bird ain't got nothing on this love.
Click to view quoted image

Awesome thank you.

 

[Guitarpik]

So as of now I am loving this matte black 920. But I am just wondering how the 14 day return policy works. If I decide I do not want to stick with the color before the 14 days is up, can I exchange and pay a restock fee? Or do you have to have some non aesthetic reason for doing so?

Shouldn't have canceled the original order man. My cyan shipped today finally.

 

[fwaits]

So how come so many AT&T and Microsoft Store employees got yellow L920s but none are available for sale in-store?

Maybe you answered your own question right there. =)

 

[hasasimo]

Maybe you answered your own question right there. =)

If it was a matter of volume, you'd think there'd be one or two extra lying around to sell... not so if this forum is anything to go by.

 

[krisguy]

Honestly, black and white sell the most no matter what the phone is...I hardly ever sold a cyan 900 because for the average guy, it was off-putting. Red should sell well here (I'm in Nebraska), but I don't know about cyan and yellow. They are available online, plus I can order them and have them shipped as well, just like any AT&T store.

 

[VagrantWade]

Shouldn't have canceled the original order man. My cyan shipped today finally.

I think I like the matte black with cyan tiles more. If the entire phone is Cyan I wouldn't really like having my tiles any other color.

 

[Guitarpik]

I think I like the matte black with cyan tiles more. If the entire phone is Cyan I wouldn't really like having my tiles any other color.

I've heard this argument before. Sounds similar to the weight issue to me. But to each his own.

Hope you're enjoying the phone. Cant wait to get mine.

 

[VagrantWade]

I've heard this argument before. Sounds similar to the weight issue to me. But to each his own.

Hope you're enjoying the phone. Cant wait to get mine.

How is it in anyway similar to a weight issue? One is a personal aesthetic taste, and the other is a physical claim.

I already have a surface with a cyan touch cover and a cyan wireless mouse to go along with it. If my entire phone was cyan, that much cyan might put me into a cyan coma.

 

[Guitarpik]

How is it in anyway similar to a weight issue? One is a personal aesthetic taste, and the other is a physical claim.

I already have a surface with a cyan touch cover and a cyan wireless mouse to go along with it. If my entire phone was cyan that might just cyan my break into a comma.

Lol yea I can see too much cyan getting kinda nauseating.

I just kinda meant its pretty much a non issue to me what color the very thin border of the phone is along with the tiles. But I'm not into fashion at all either

 

[CaymanDreamin]

It's $35 if you buy it from AT&T. (Disclaimer: I work in a COR AT&T store, but this post is all me).

@krisguy. I picked up my white 920 at a corp store yesterday and then less than 12 hours later dropped it and shattered the screen. Do I have to go through the insurance or can I take it into the store when they open? And either way, can I get the black matte one as a replacement so it isn't as slippery in the hand?

 

[Laura Knotek]

Honestly, black and white sell the most no matter what the phone is...I hardly ever sold a cyan 900 because for the average guy, it was off-putting. Red should sell well here (I'm in Nebraska), but I don't know about cyan and yellow. They are available online, plus I can order them and have them shipped as well, just like any AT&T store.

I think it all depends on location in many cases. Lots of guys (and gals too) are sports fans. Red would probably be a big seller in Nebraska (Cornhuskers), Ohio (Buckeyes/Cincinnati Reds), California (Stanford), Boston (Red Sox), Chicago (Bulls).

Cyan would appeal to folks in California (Bruins), Miami (Dolphins).

Yellow would be perfect for people in Pittsburgh (Steelers), LA (Lakers), Iowa (Hawkeyes).