- May 28, 2013
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Executive Summary: I recommend sending it UPS rather than dropping it off at a T-Mobile store.
Details:
To take advantage of T-Mobile's Military/Veteran plan, we had to move all 8 lines from our previous Family plan account because the veteran (me) was not the responsible person on that account.
The old and the new plan are great, BTW! Can't beat $18.51 per line for unlimited everything. Technically its $20 per line but since it includes other benefits that save me money other ways (e.g. Netflix), it works out to $18.51 for each line.
A side effect of a new account was that my father had to return the CellSpot router T-Mobile had "loaned" him years ago. The documentation at that time said he could keep it as long as he kept the line but that's another story.
He received instructions in the mail for returning the router which gave the options of using a provided UPS shipping label OR dropping it off at a T-Mobile store. I pass a T-Mobile corporate store all the time so after I set up the new router he had to buy, I offered to drop it off and save him finding a box, packing it, etc..
I called T-Mobile before leaving to confirm I could drop it off and they said yes but ask fro a receipt at the store.
At the store there was a line and just one rep in sight. When he finished with a customer, he went out back and told another employee people were stacking up. Five minutes later, someone came out with a big scowl on their face and asked what I wanted. I told him I'm dropping off a router and needed a receipt. He told me I had to take it to UPS so I showed him the mailed instructions saying it could be dropped off here. Without saying anything he went in the back again and returned with a large cardboard box a few minutes later and told me to put the router in the box and take it to UPS.
So I called T-Mobile to ask what to do since they had told me to get a receipt. They apologized for the store rep and said they would make a note in the old account saying the router had been dropped off. So I left with the router sitting on a counter with no real acknowledgement that they would do anything with it.
So bottom line: if you need to return any variety of CellSpot UPS might be the best option. I figure the odds of a UPS store refusing to provide a receipt is pretty much zero.
I don't know if I had ever been inside a T-Mobile store before. Been with T-Mobile since 2013 but purchased phones on-line or at a big-box store. Considering the outstanding phone and on-line support I've experienced over the years I was surprised at the glaring differences in the store. I hope it was just a rare bad apple.
Details:
To take advantage of T-Mobile's Military/Veteran plan, we had to move all 8 lines from our previous Family plan account because the veteran (me) was not the responsible person on that account.
The old and the new plan are great, BTW! Can't beat $18.51 per line for unlimited everything. Technically its $20 per line but since it includes other benefits that save me money other ways (e.g. Netflix), it works out to $18.51 for each line.
A side effect of a new account was that my father had to return the CellSpot router T-Mobile had "loaned" him years ago. The documentation at that time said he could keep it as long as he kept the line but that's another story.
He received instructions in the mail for returning the router which gave the options of using a provided UPS shipping label OR dropping it off at a T-Mobile store. I pass a T-Mobile corporate store all the time so after I set up the new router he had to buy, I offered to drop it off and save him finding a box, packing it, etc..
I called T-Mobile before leaving to confirm I could drop it off and they said yes but ask fro a receipt at the store.
At the store there was a line and just one rep in sight. When he finished with a customer, he went out back and told another employee people were stacking up. Five minutes later, someone came out with a big scowl on their face and asked what I wanted. I told him I'm dropping off a router and needed a receipt. He told me I had to take it to UPS so I showed him the mailed instructions saying it could be dropped off here. Without saying anything he went in the back again and returned with a large cardboard box a few minutes later and told me to put the router in the box and take it to UPS.
So I called T-Mobile to ask what to do since they had told me to get a receipt. They apologized for the store rep and said they would make a note in the old account saying the router had been dropped off. So I left with the router sitting on a counter with no real acknowledgement that they would do anything with it.
So bottom line: if you need to return any variety of CellSpot UPS might be the best option. I figure the odds of a UPS store refusing to provide a receipt is pretty much zero.
I don't know if I had ever been inside a T-Mobile store before. Been with T-Mobile since 2013 but purchased phones on-line or at a big-box store. Considering the outstanding phone and on-line support I've experienced over the years I was surprised at the glaring differences in the store. I hope it was just a rare bad apple.
Last edited:
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