Should I expect Nokia to repair my Lumia 920?

pantsaregood

New member
Mar 25, 2012
73
0
0
Visit site
My device has been fine since release, but I recently encountered an unusual problem - I began frequently getting "SIM missing or invalid" messages, but upon testing my SIM in other phones, it was fine. Other SIMs, however, wouldn't work in my phone at all. This obviously implies that the SIM reader is either bad or the card isn't making proper contact. I've never removed my SIM from my phone, so this is unusual.

The phone is in excellent condition, but I know warranty services can be ridiculous about repairs. Should I expect Nokia to refuse to repair it, or will my 920 be usable again? I'm in America, if that's relevant.
 

pantsaregood

New member
Mar 25, 2012
73
0
0
Visit site
I'm just unsure of what constitutes "physical damage." If the SIM isn't making good contact with the pins, is that physical damage? It certainly isn't something that I caused, but it is a physical issue.
 

pantsaregood

New member
Mar 25, 2012
73
0
0
Visit site
After not receiving any updates from Nokia Care from the point they got my phone to the point they sent it back, and contacting several chat agents, the following happened.

Three chat agents assured me that my device would be repaired, as the damage was not my doing.

Three days after they shipped the phone back, I receive an email stating that they couldn't repair my phone due to "physical damage or corrosion." I will make it very clear: prior to sending the device in, I checked for any scratches, cracks, or liquid damage. There were none on the phone. Only the SIM issue.

I emailed Stephen Elop immediately. I received a response within minutes, and he forwarded my email to Alf Noto. I'm hoping they can get this cleared up. If not, what will it take for me to replace the SIM reader? Is it soldered on? I'm hoping that they can fix it, otherwise I will be very disappointed with their service.
 

Members online

Forum statistics

Threads
323,730
Messages
2,244,291
Members
428,105
Latest member
ramzankhan1