- Dec 23, 2014
- 10
- 0
- 0
And Microsoft was surprisingly a pain in the *** to deal with. I called them the day after I dropped it as the screen cracked and the touchscreen stopped working. They told me I could get it replaced, but it would cost me ($540 canadian!) I get it, I didn't have hardware protection or any extended warranty (first time I have not got it, go figure). So I said "Ok, I will pay, what do I need to do?"
Four days later after hearing "Our tool is non functioning right now" three days in a row, they finally created a service request, and registered my device. Anyone else have issues with Microsoft for this before? Like I could understand if I was being a ****, and demanding free, or even discounted service, but I wasn't. I fully agreed to the full price, and it took them four freaking days to set it up...ugh.
Anyways, I did actually have a question. They told me they would replace my unit, but I never asked if I get a Surface Pro 2, or do I get upgraded? I was under the impression they sold all the Surface Pro 2's...
Four days later after hearing "Our tool is non functioning right now" three days in a row, they finally created a service request, and registered my device. Anyone else have issues with Microsoft for this before? Like I could understand if I was being a ****, and demanding free, or even discounted service, but I wasn't. I fully agreed to the full price, and it took them four freaking days to set it up...ugh.
Anyways, I did actually have a question. They told me they would replace my unit, but I never asked if I get a Surface Pro 2, or do I get upgraded? I was under the impression they sold all the Surface Pro 2's...