SP7 Requires Long Press of Pwr Button everytime

[RealtorTechGuy]

Strange problem 9/10 times when I power in my SP7 the logo flashes then disappears. I need to hold down Pwr Button for 20 seconds, logo flashes, release and the. Power on again. Anyone have this issue?

 

[HeyCori]

When did this start happening? Did you recently update the OS, drivers, or any software? My first thought is that it's a software issue. If not, then it may be a hardware problem and you'll have to contact Microsoft.

 

[RealtorTechGuy]

Thanks for the reply. It started about 1 month ago. I believe it was an update. But I figured by now more users would expirence and there would be a fix. Seems like this is not a known issue.

 

[HeyCori]

You could try downgrading to an older build if you updated to 20H2 or manually removing the updates.

 

[RealtorTechGuy]

Thank you. Will need to spend some more time with this.

 

[anon(5327127)]

Quite odd. My i5 SP7 doesn't do that.

 

[RealtorTechGuy]

Ok thanks good to know not everyone has the issue.

 

[anon(5327127)]

[FONT=&quot]Microsoft has said that a two button reset is like a battery out reset. Complete steps at Force a shut down and restart your Surface[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Step 1: Press and hold the power button on your Surface for 30 seconds and then[/FONT]
[FONT=&quot]release it.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Step 2: Press and hold the volume-up button and the power button at the same[/FONT]
[FONT=&quot]time for at least 15 seconds and then release both.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] The screen may flash the Surface logo, but continue holding the buttons[/FONT]
[FONT=&quot]down for at least 15 seconds.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Step 3: After you release the buttons, wait 10 seconds.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Step 4: Press and release the power button to turn your Surface back on. You[/FONT]
[FONT=&quot]should see the Surface logo.[/FONT]