Got my Surface Pro 4 recently, and I encountered a few problems, and I'm not sure whether they are software related or hardware related.
Sometimes when I try to turn on the computer, it appears to boot up normally, showing the Surface logo, but then the screen turns black and nothing happens. Pressing the power button does nothing as well, as far as I can tell. When this occurs, the red light that goes off when Windows Hello is trying to work turns on, but again, nothing happens and the screen is completely black. This has probably 3-5 times in 3 days so far, and I'm trying to figure out in what situation this occurs.
My impression is that this occurs right after trying to wake up the tablet. I'm guessing (purely speculation) that it might be the case that the tablet is woken up but the screen is completely off. Sometimes it makes the logging in chime, other times it's completely silent.
I also have the light bleed issue. It was kind of bad on startup, but in 99% of lighting conditions I don't notice it. However, that just happened to be my first impression of the tablet (I actually noticed the problem first then checked the forums to see if it was a common issue...wasn't looking for any problems). Just kind of a bad first impression I suppose.
If it was just a lightbleed issue I don't think I would have cared, but if there's the chance that there are other hardware issues, I'm much more leery. There might be another issue with the sound, but I am unable to check it at this moment because I can't figure out how to turn my surface pro 4 back on...being that the Surface Pro 4's screen is pitch black and comatose at the moment.
Sometimes when I try to turn on the computer, it appears to boot up normally, showing the Surface logo, but then the screen turns black and nothing happens. Pressing the power button does nothing as well, as far as I can tell. When this occurs, the red light that goes off when Windows Hello is trying to work turns on, but again, nothing happens and the screen is completely black. This has probably 3-5 times in 3 days so far, and I'm trying to figure out in what situation this occurs.
My impression is that this occurs right after trying to wake up the tablet. I'm guessing (purely speculation) that it might be the case that the tablet is woken up but the screen is completely off. Sometimes it makes the logging in chime, other times it's completely silent.
I also have the light bleed issue. It was kind of bad on startup, but in 99% of lighting conditions I don't notice it. However, that just happened to be my first impression of the tablet (I actually noticed the problem first then checked the forums to see if it was a common issue...wasn't looking for any problems). Just kind of a bad first impression I suppose.
If it was just a lightbleed issue I don't think I would have cared, but if there's the chance that there are other hardware issues, I'm much more leery. There might be another issue with the sound, but I am unable to check it at this moment because I can't figure out how to turn my surface pro 4 back on...being that the Surface Pro 4's screen is pitch black and comatose at the moment.