Surface Pro 4 Heating Issue

[Catalin Bancsov]

Hello,

I just got a Surface Pro 4 i7 8gb ram and 256 disk space. And as a new use I was wondering if my device runs as it should from a temperature point of view?

Here is a run down:
- running in idle at 35-45 degrees Celsius;
- running low resources apps or copying data at 50-60 degrees Celsius;
- running high resources apps or low recourse games(like Banner Saga) at 70+ degrees Celsius.

I use Intel Extreme Tuning Utility for measuring the temperatures.
So are those temperatures normal or is there a problem with Surface? My concern is that the cooling system is mounted directly on the battery which would mean that if I use the surface at high temperature for several time I will just kill it's battery

 

[Chintan Gohel]

Hell,

I just got a Surface Pro 4 i7 8gb ram and 256 disk space. And as a new use I was wondering if my device runs as it should from a temperature point of view?

Here is a run down:
- running in idle at 35-45 degrees Celsius;
- running low resources apps or copying data at 50-60 degrees Celsius;
- running high resources apps or low recourse games(like Banner Saga) at 70+ degrees Celsius.

I use Intel Extreme Tuning Utility for measuring the temperatures.
So are those temperatures normal or is there a problem with Surface? My concern is that the cooling system is mounted directly on the battery which would mean that if I use the surface at high temperature for several time I will just kill it's battery

Can you check in settings > battery saver which apps are using the most battery life? We can try reducing usage for starters

 

[Catalin Bancsov]

Originally posted by Chintan Gohel

Originally Posted by Catalin Bancsov
Hell,

I just got a Surface Pro 4 i7 8gb ram and 256 disk space. And as a new use I was wondering if my device runs as it should from a temperature point of view?

Here is a run down:
- running in idle at 35-45 degrees Celsius;
- running low resources apps or copying data at 50-60 degrees Celsius;
- running high resources apps or low recourse games(like Banner Saga) at 70+ degrees Celsius.

I use Intel Extreme Tuning Utility for measuring the temperatures.
So are those temperatures normal or is there a problem with Surface? My concern is that the cooling system is mounted directly on the battery which would mean that if I use the surface at high temperature for several time I will just kill it's battery

Can you check in settings > battery saver which apps are using the most battery life? We can try reducing usage for starters

I think you got me wrong, I am not interested in optimizing battery usage.. all temperatures mention above are with the power adapter connected to the device.

All I want to know if it?s normal for a surface pro 4 to run at so high temperatures or is my device faulty? And as with any device if you heat it?s battery you will damage it in time and this will reduce its lasting/usage time.

 

[anon(5327127)]

The temps seem fine. As long as the fan is working and keeps it where it is etc.

 

[SeigaGen]

When doing high performance operations to the CPU, the back will get hot. But it's totally normal as long as the fans are active. When the CPU is being used for these operations, it affects the battery performance as well since the CPU is asking for more power to compute. This in turn will heat up the battery as well.

This is similar to your mobile devices. High performance operations = CPU utilization + power and that power is varied depending on the clock speed the CPU requires to execute the operation.

 

[Chintan Gohel]

I think you got me wrong, I am not interested in optimizing battery usage.. all temperatures mention above are with the power adapter connected to the device.

All I want to know if it’s normal for a surface pro 4 to run at so high temperatures or is my device faulty? And as with any device if you heat it’s battery you will damage it in time and this will reduce its lasting/usage time.

I did get you actually, just didn't know what temperatures are okay and which are not. I remember my old pc having heat issues and I had installed something similar to yours - whenever the temperature would rise to 99 and it was about to go to 100, it would just shut down. I don't know if the 100 degrees C is the standard for all devices but that kind of gives you an idea.

Those temperatures that you have seen are well within range. As an experiment, try the same tool on a different kind of pc and observe.

As for the battery - you said the cooling unit is mounted on top? I'm assuming the cooling system is not directly connected with the battery - i.e there is some insulation layer between them so it shouldn't affect the battery

 

[Catalin Bancsov]

It's good to hear that those temperatures are ok.

Thank you for all of your support