Surface Pro 9 Screen with blue tint and washed colors

gilsafe

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Jun 23, 2023
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Hello

I have an issue with my new Surface pro 9 Business edition, I7 1265U

I posted this on Microsoft Community few days ago with no reply, I also spoke to Tech Support and they told me the only solutions seems to change the whole screen after we re-installed drivers. I hope someone here can tell me if here is another solution...

This is the issue:

Since the first day I noticed the screen was not as vivid and ´rich´ as my previous Surface Pro 6. The screen seems to have a blue tint, especially dark areas, and the colours are washed out, even when watching Dolby Vision content.

Recently I was able to compare it with another IPS screen (lower resolution and similar 400 nits, X1 Carbon) and I saw the big difference between the two, which you can see attached (both at max brightness and same display config). I have Version 10.0.2261 Build 22621. All Updates installed.

I use VIVID mode on the Screen Settings menu. The issue happens both when on battery and when plugged.

Is this an issue with my specific screen or is there anything I could try to change or update?

Thnak you!
 

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