Surface pro isn't charging

[Dichotomous Byte]

Just bought a new surface pro 3 today. Turned it on, set up my microsoft account. Plugged in the charger. It charges for a while (as seen from the plug icon over the battery icon) and stops.

Tried the following steps from microsoft's help page (can't post the link)

Step 1: Swipe in from the right edge of the screen, then tap or click Settings.
Step 2: Tap or click Change PC settings, tap or click Update and recovery, then tap or click Windows Update.
Step 3: Tap or click Check now.
Step 4: If there are updates available, tap or click View details.
Step 5: Tap or click to select the updates you want to install, then tap or click Install.
Step 6: Repeat these steps until you see Your PC is up to date after you tap or click Check now in Step 3.

Tried to update my firmware, but got an error message saying unable to update, "Plug your PC into power, let it fully recharge, and try again" ... wtf? really?

Was super excited to get this product, but this is a huge screw up :straight:

What can else can I try?

I've restarted my device multiple times. I've remove and refitted the power cord back into the jack. Still not charging

 

[Ltauhmise]

Just bought a new surface pro 3 today. Turned it on, set up my microsoft account. Plugged in the charger. It charges for a while (as seen from the plug icon over the battery icon) and stops.

Tried the following steps from microsoft's help page (can't post the link)

Step 1: Swipe in from the right edge of the screen, then tap or click Settings.
Step 2: Tap or click Change PC settings, tap or click Update and recovery, then tap or click Windows Update.
Step 3: Tap or click Check now.
Step 4: If there are updates available, tap or click View details.
Step 5: Tap or click to select the updates you want to install, then tap or click Install.
Step 6: Repeat these steps until you see Your PC is up to date after you tap or click Check now in Step 3.

Tried to update my firmware, but got an error message saying unable to update, "Plug your PC into power, let it fully recharge, and try again" ... wtf? really?

Was super excited to get this product, but this is a huge screw up :straight:

What can else can I try?

I've restarted my device multiple times. I've remove and refitted the power cord back into the jack. Still not charging

Do a -hard- reset on your surface pro3. That should fix the problem. If it doesn't, make an appointment at your local MS store. The Surface Pro should still be under warranty.

 

[Dichotomous Byte]

Do a -hard- reset on your surface pro3. That should fix the problem. If it doesn't, make an appointment at your local MS store. The Surface Pro should still be under warranty.

Didn't work. Still the same, doesn't charge. Oh well, looks like I'll have to make a trip down.

 

[Adam_ation]

I've bought stuff before that didn't work as they were meant to, take it back you'll have no issues with swapping it out for a new one. Everything happens for a reason my friend - Adam

 

[azcruz]

Have you cleaned the contacts?
Sent from my Cherry Mobile Alpha Luxe

 

[chanwenbinkenneth]

You probably have a faulty product. Get it exchanged!