- Apr 23, 2018
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hey people.
i found this forum to ask somme help with my situation.
I send ny surface pro 3 to waranty because battery does not stand more than 1.5 hours.
They send me a new surface...
but when i hopened the box i see a bad dream!!
he surface had scratches on the back and the USB port is damaged!
I contacted support, I sent photos of the surface of the state and now they tell me that I have to wait response from the Germany team!
I am from Portugal.
Has anyone been through this and know what might happen?
I made it clear that I can not afford a surface this time because my old one was just like new!
What will they do?
i found this forum to ask somme help with my situation.
I send ny surface pro 3 to waranty because battery does not stand more than 1.5 hours.
They send me a new surface...
but when i hopened the box i see a bad dream!!
he surface had scratches on the back and the USB port is damaged!
I contacted support, I sent photos of the surface of the state and now they tell me that I have to wait response from the Germany team!
I am from Portugal.
Has anyone been through this and know what might happen?
I made it clear that I can not afford a surface this time because my old one was just like new!
What will they do?
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