- Nov 20, 2012
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UGHH. I am annoyed with Verizon Majorly.....
My apologies for whining or b*tching
Trust me, I don't do it often(I kind of do lol).
Anyway, today was supposed to be a semi-fun day of moving in for college into the dorms and what not. My mom and I went to Verizon to exchange my phone since my dad more or less wanted to sort of dictate the moving process(Fine by me...i didn't have to move anything except a box of sheets lol). So my mother and roommate and I went to the local verizon(where i ordered the phone originally).
I went into explain my issue with the mic where people are having a hard time hearing me talk...My boyfriend, My friends, My grandmother, and mother all had issues where i sound Cloudy or like i am underwater or muffled. Different carriers, even a landline.
So i let them know about that. I also said it bugged me that the Windows button was glitchy looking for a phone i've only had a week. I wanted to exchange it for a new model within my 14 days.
Well, he had to go through a process of Factory Resetting it and giving me a new sim card. I was like okay cool and he did he the reset and traded the sim card out. To him and his "manager"(a clueless woman who had an attitude problem) that seemed to fix the issues even though i told him the mic issue wasn't constant...it happened sporadically and randomly. I had even showed him the start button...somehow after the factory reset, the start button appeared to be working fine.
I still wanted to exchange because i was worried that If it happens again, I'll need to exchange and I won't be able to easily get to the Verizon store(My car won't be here till second week of Septemeber aka past my 14 days). He and his managed refused to do the exchange for me since it appeared the factory reset and sim card fixed the issues.
Okay...I was still concerned but it did appear to be working fine. Not 2 minutes later as we are walking out the store and getting into my mom's car does the phone just freeze randomly...I was just flicking though the start screen so i was like okay I want to do an exchange.
I had to get ANOTHER rep who was pretty polite and sociable unlike the moronic male rep and his manager. She saw the phone was frozen(the touch screen wouldn't work, camera would though) and she called technical.
About 20 mins later she comes back and she is like the software on the phone is up to date and it should have fixed the freezing problem. I'm like...Why is it freezing then? ANd she's like well you can take it hom and if it gives you any issues you can come back tomorrow(lady, gas is not Cheap....this isn't the 40s where gas is a freaking dime. Gas is like 4 dollars.). She said they had a protocol to follow so i couldn't exchange it for another White Lumia 928.
So i had a thought...i said say I wanted to exchange it for a Black Lumia 928(and pay the restocking fee) or get a Droid or Iphone.
She was like yeah you could do that but you'd have to pay a restocking fee.
Can someone explain to me why i can't exchange my 928 for the same model(After proving in store the issues) but i can exchange my 928 for an entirely different phone and OS(with a restocking fee).
Maybe the heat is getting to me and i am a bit confused but that sounds like utter bull to me.
So i have the same 928 i had to begin with....The windows button is still screwed up looking. I am hoping the phone mic is fixed and it was an issue with the sim card(though that doesn't make sense...how can i complete calls and hear them fine but they can't hear me?) and i hope that the phone doesn't freeze again(though that is the fourth time in a week of owning it that it froze. Never happened with any of my Lumias....)
But i have never had any issues with exchanging a phone within the money back guarantee...You tell them you have a problem and they don't try and tell you that you can't exchange it. They allow you to make your one exchange and that be that. But i can't exchange the white lumia for another white one...but i can exchange it for a Black Lumia, An iphone a droid or whatever other phone i want?
Something is a bit off there.
My apologies for whining or b*tching

Anyway, today was supposed to be a semi-fun day of moving in for college into the dorms and what not. My mom and I went to Verizon to exchange my phone since my dad more or less wanted to sort of dictate the moving process(Fine by me...i didn't have to move anything except a box of sheets lol). So my mother and roommate and I went to the local verizon(where i ordered the phone originally).
I went into explain my issue with the mic where people are having a hard time hearing me talk...My boyfriend, My friends, My grandmother, and mother all had issues where i sound Cloudy or like i am underwater or muffled. Different carriers, even a landline.
So i let them know about that. I also said it bugged me that the Windows button was glitchy looking for a phone i've only had a week. I wanted to exchange it for a new model within my 14 days.
Well, he had to go through a process of Factory Resetting it and giving me a new sim card. I was like okay cool and he did he the reset and traded the sim card out. To him and his "manager"(a clueless woman who had an attitude problem) that seemed to fix the issues even though i told him the mic issue wasn't constant...it happened sporadically and randomly. I had even showed him the start button...somehow after the factory reset, the start button appeared to be working fine.
I still wanted to exchange because i was worried that If it happens again, I'll need to exchange and I won't be able to easily get to the Verizon store(My car won't be here till second week of Septemeber aka past my 14 days). He and his managed refused to do the exchange for me since it appeared the factory reset and sim card fixed the issues.
Okay...I was still concerned but it did appear to be working fine. Not 2 minutes later as we are walking out the store and getting into my mom's car does the phone just freeze randomly...I was just flicking though the start screen so i was like okay I want to do an exchange.
I had to get ANOTHER rep who was pretty polite and sociable unlike the moronic male rep and his manager. She saw the phone was frozen(the touch screen wouldn't work, camera would though) and she called technical.
About 20 mins later she comes back and she is like the software on the phone is up to date and it should have fixed the freezing problem. I'm like...Why is it freezing then? ANd she's like well you can take it hom and if it gives you any issues you can come back tomorrow(lady, gas is not Cheap....this isn't the 40s where gas is a freaking dime. Gas is like 4 dollars.). She said they had a protocol to follow so i couldn't exchange it for another White Lumia 928.
So i had a thought...i said say I wanted to exchange it for a Black Lumia 928(and pay the restocking fee) or get a Droid or Iphone.
She was like yeah you could do that but you'd have to pay a restocking fee.
Can someone explain to me why i can't exchange my 928 for the same model(After proving in store the issues) but i can exchange my 928 for an entirely different phone and OS(with a restocking fee).
Maybe the heat is getting to me and i am a bit confused but that sounds like utter bull to me.
So i have the same 928 i had to begin with....The windows button is still screwed up looking. I am hoping the phone mic is fixed and it was an issue with the sim card(though that doesn't make sense...how can i complete calls and hear them fine but they can't hear me?) and i hope that the phone doesn't freeze again(though that is the fourth time in a week of owning it that it froze. Never happened with any of my Lumias....)
But i have never had any issues with exchanging a phone within the money back guarantee...You tell them you have a problem and they don't try and tell you that you can't exchange it. They allow you to make your one exchange and that be that. But i can't exchange the white lumia for another white one...but i can exchange it for a Black Lumia, An iphone a droid or whatever other phone i want?
Something is a bit off there.