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I talked to a sales rep and he said the sim-free phones were unlocked. I wonder if it makes a difference whether you bought the phone off their website or not as i was about o then i saw this thread :s
I've been looking and the T-Mobile Full Monty via Chitter Chatter might be my only option on a rolling 30 day.Argh, same happened to me. Ordered at weekend, saw on the website today it was now EE only. Called to cancel and it was shipped today, can send back but may hold off to see what the unlocking results are. Somehow can't mentally go to the Clove UK price (and want the charging plate which I think U still get).
I found 3 companies that offer unlocking for the Lumia 920 (2 of them have similar urls so could be owned by the same people). The only UK based one wanted ?51 to unlock and said it could take 4-18 business days. The other two want $39.99 (?25) to unlock so I've gone with Cellunlocker.net - #1 Unlock Codes for Network Cell Phone Unlocking who say they will have it done in 3-10 business days. I heard a rumour they told someone they cant unlock phones for 3-4 weeks so I contacted them myself and just got a reply saying they will definitely be giving me the unlock code within 3-10 business days so at this point it's a waiting game. They deal through paypal so I figure if anything goes wrong I can get a refund. On their site they say if you can prove (by video) their code doesn't unlock the phone they will refund you in full.
So this is the latest I've found out. I called every unlocking service within my local area and none of them can unlock this phone and don't know when they will be able to.
You're lucky, today I went to 3 phones4u stores, all had them in stock but they wasn't willing to sell them off contract now. I didn't use the term sim-free, just PAYG. Looks like its an internet job to get one.Also bought an Phones4U Lumia 920 .