well...here's the thing. This is the second time I walk in to a phone store to see the handset, have the order progress only to fail an address check and have the handset snatched back . Turns out moving house screws with your life in more ways than one can imagine... And being an Orange customer and paying their exorbitant charges for over 10 years isn't proof I am who I say I am. Trying again, this time im bringing a hog, my youngest daughter, and some barrels of ale to see if that will work. What a mission. Ps- I don't know if its common knowledge that if a phone company asks you to update your new address, and you innocently do so, that your account is LOCKED FOR 30 DAYS... no, they didn't tell me that at the time.. Orange you are CRAZY bad.