I am trying to help a relative transfer 200+ contacts from an old windows phone to a new device. The windows phone (Nokia Lumia 520) supposedly automatically syncs contacts, email etc. with a Microsoft Account.
Except this does not happen for this particular phone/account. In the settings menu, under 'email + account' in the linked Microsoft account, the only available field is that for email, unlike in this image: https://imgur.com/a/rZ4Xg from a tutorial video, where there are three: email, contacts, calendar. I can add other accounts - to gmail, outlook etc. and these have all three options available, however nothing is actually transferred to them when I sync the phone. I have installed the windows phone application for desktop pc's (https://hanoltech.wordpress.com/2014/06/20/windows-phone-app-for-desktop/) and connected the phone to it. However, the program only finds music, photos etc. which are available though a regular file explorer. The contacts are still missing.
The microsoft account (which is registered with an external email address) has a small number of contacts, most likely linked via Skype. Adding a different microsoft account to the phone is not an option since this would require a reset which would wipe the contacts.
Does anyone know if this is a phone issue or a problem with the particular microsoft account?
Is there any way to backup the contacts circumventing the microsoft account issue?
Any help would be appreciated.
Except this does not happen for this particular phone/account. In the settings menu, under 'email + account' in the linked Microsoft account, the only available field is that for email, unlike in this image: https://imgur.com/a/rZ4Xg from a tutorial video, where there are three: email, contacts, calendar. I can add other accounts - to gmail, outlook etc. and these have all three options available, however nothing is actually transferred to them when I sync the phone. I have installed the windows phone application for desktop pc's (https://hanoltech.wordpress.com/2014/06/20/windows-phone-app-for-desktop/) and connected the phone to it. However, the program only finds music, photos etc. which are available though a regular file explorer. The contacts are still missing.
The microsoft account (which is registered with an external email address) has a small number of contacts, most likely linked via Skype. Adding a different microsoft account to the phone is not an option since this would require a reset which would wipe the contacts.
Does anyone know if this is a phone issue or a problem with the particular microsoft account?
Is there any way to backup the contacts circumventing the microsoft account issue?
Any help would be appreciated.
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