Videos cannot play on PC

[Kevin Law]

Hello I have an international unlocked 930 and after the last WP update with changes to the camera I can no longer play new videos on my computer. In Zune I get an error saying something about the file format is not good and to try changing the metadata. That did not do anything. The only program that can play the videos is VLC. Windows Media Player, Zune and Live Movie Maker cannot play the new videos. Anybody else with this issue? :unhappy:

 

[Ed Boland]

Sounds like a codec problem to me. A problem that can be quickly remedied by one of my favorite codec packs, the "combined community codec pack" or CCCP for short.

Download, run, and install this codec pack, then report back with the news that all your videos now play again. Thank me later...

CCCP Download

 

[Ed Boland]

Oh and Welcome to Windows Central!

 

[Yuliia Chernykh]

Try Codec Packs app from the Windows Store. This app supports a lot of media formats and you also can use it on you pc running Windows 10. It can help.