- Aug 13, 2013
- 29
- 0
- 0
I recently just used warranty to exchange a faulty Lumia 920. Dust started accumulating underneath the front camera, and it eventually got so bad that I couldn't even use it because it was just a blurred mess.
My carrier is AT&T, and they gave me no problem with the exchange, at first. I got my new phone in, and I wrapped up the old one and sent it through my post office using the shipping label included within the box they sent me. Now, weeks later, I get a charge on mt account for $450 saying that I never returned the device. The tracking number I got off of the receipt no longer works, so I have no way of knowing what happened to the package. I KNOW that my post office got the package, and the USPS shipping label was placed on the top of the package, unobstructed. AT&T will not take the charge off my account, and I have no idea what action I can take to settle this dispute. Now I'm stuck with a bill I can not (and will not) pay. I'm not really sure that there is anything I can do, but if someone here has any experience with this, I would be really appreciative of your help. I would love to get this issue settled.
Sent from my Nokia Lumia 920 using Tapatalk for Windows Phone 8
My carrier is AT&T, and they gave me no problem with the exchange, at first. I got my new phone in, and I wrapped up the old one and sent it through my post office using the shipping label included within the box they sent me. Now, weeks later, I get a charge on mt account for $450 saying that I never returned the device. The tracking number I got off of the receipt no longer works, so I have no way of knowing what happened to the package. I KNOW that my post office got the package, and the USPS shipping label was placed on the top of the package, unobstructed. AT&T will not take the charge off my account, and I have no idea what action I can take to settle this dispute. Now I'm stuck with a bill I can not (and will not) pay. I'm not really sure that there is anything I can do, but if someone here has any experience with this, I would be really appreciative of your help. I would love to get this issue settled.
Sent from my Nokia Lumia 920 using Tapatalk for Windows Phone 8