Whatsapp blue ticks not updating in chats screen

[Fredrik07]

My Whatsapp blue tick not updating in chats screen, i provide some screenshot below for you to easily understand. is there a solution to it?

Screenshot below show the message was unseen.
<a href="http://s1243.photobucket.com/user/Muller_Cheong/media/wp_ss_20161112_0004_zpsdd3b8vsy.png.html" target="_blank"><img src="http://i1243.photobucket.com/albums/gg552/Muller_Cheong/wp_ss_20161112_0004_zpsdd3b8vsy.png" border="0" alt="1 photo wp_ss_20161112_0004_zpsdd3b8vsy.png"/></a>

when i tap in to the conversation screen there is blue tick
<a href="http://s1243.photobucket.com/user/Muller_Cheong/media/wp_ss_20161112_0005_zpst1kiokgl.png.html" target="_blank"><img src="http://i1243.photobucket.com/albums/gg552/Muller_Cheong/wp_ss_20161112_0005_zpst1kiokgl.png" border="0" alt="2 photo wp_ss_20161112_0005_zpst1kiokgl.png"/></a>

When check the message info the receiver actually seen it just after i sending it
<a href="http://s1243.photobucket.com/user/Muller_Cheong/media/wp_ss_20161112_0006_zpsgx6xn3kk.png.html" target="_blank"><img src="http://i1243.photobucket.com/albums/gg552/Muller_Cheong/wp_ss_20161112_0006_zpsgx6xn3kk.png" border="0" alt="3 photo wp_ss_20161112_0006_zpsgx6xn3kk.png"/></a>

 

[abhishek singh21]

could you re upload the images, or describe the issue in more detail. Are you on whats app beta?

 

[Fredrik07]

hi, thanks for response abhishek singh21, my lumia 640xl dual sim are running both whatsapp & whatsapp beta. both whatsapp facing the same problem, i re-upload images & try my best to let you understand me.


look at this screenshot below, the second contact which i bracket the message i sent at 21:40, the double tick still in grey color meant the receiver still not read my message to him, and time of my device was 21:57


when i tab in to the conversation immediately seen the double tick has been turned blue


i check the message info reveal that receiver actually read my message at 21:40, as you can see in the 1st image when time of phone at 21:57 the message status still appear unread .


there should be one more screenshot, but i forgot to snap it, which show when i back to the 1st screen only the message turn blue. the problem here is i need to tab in to the conversation screen and return to the chats screen only can get the messages status updated.

i have been hard hard reset my phone, the problem still remains.

Please excuse my poor English:smile: