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When I accidentally deleted my account on www.windowphone.com

Henry Siuarte

New member
Sep 18, 2013
Hello, i am a hong kong user and using lumia 925. I accidentally deleted my window phone account detail on www.windowphone.com.
Now i can't buy the apps online and do any remote control, for example i can't delete my phone information or lock my phone.....
When i click the MY PHONE, PURCHASE HISTORY or FIND MY PHONE, nothing shown and no reaction.
I am wondering if i can rebuild a account on the website that i can manage my phone online.
thank you all. :crying::crying:


New member
May 25, 2011
that is the only way.

Also try logging into your outlook.com account. IT should be reactivated but unfortunately I believe you need to hard reset your phone.