I was with BoA before I was on Windows Phone. And again, they (BoA) encouraged me to go all electronic when I signed up. And when I moved to Windows Phone they had the App. I was happy. Then they pulled the App for WP and the one for Windows desktop and told me to use my browser. Can I deposit checks via my browser I asked BoA? No they said, that is only for business accounts. Translation, we have that tech, but will not offer it to you as a compensation for killing your electronic support.
So BoA wants me to be electronic, but they purposely killed my support for operating my accounts in the manner they (BoA) set them up to be used. I really felt like they slapped me in the face and made it personal. It was a clear sign they value my business at less than 0% and are trying to show me the door.
I can tell when I'm not wanted.