Why am I unable to install/update Info+Extras on Lumia 625?

[Windows Central Question]

Can't install/update Info+Extras on Lumia 625

Hi,

I have a problem with my Lumia 625. Some time ago Lumia started downloading and updating Info+Extras app. The app is dowloading, but it can't install. Everytime it tries to install, I got a message that it needs my attention, and when I open it in download centre in shop, I a get message that there was a problem with updating this app and the code of the error is 80004004. I tried to remove it from download list, but every few days it returns and tries to install, everytime with the same error. Sometimes I get this Info+Extras app showing on my app list, but I cannot open it. Also I cannot open Info+Extras menu in settings.

I have Windows Phone 8.1 version 8.10.12393.890 and I am from Poland.

Please help

Darek

 

[AV2RY]

Re: Can't install/update Info+Extras on Lumia 625

Reinstall the app, it should solve the problem.

-Go to settings > date+ time --turn off automatic date and time setting.
-set the date to 2115 year
-go back to Settings try to open extras+info.. Uninstall it.
-Fix your date.. Turn on automatic setting.

Now install the app -extras+info. You can find it in SysApp Pusher (another app from store)

-AV2RY

 

[FLTimmyB]

FYI this works on a Lumia 830 as well!!:wink:

 

[Purple peeps]

Tried the suggestion on my Lumia 930 and it worked! Thanks :smile:

 

[Montala]

Many thanks to AV2RY for his helpful post.

I had a problem with my Lumia 640 following a recent update to this very app, and received the dreaded 80004004 error code, but as it was a failed update I couldn't even open the app to uninstall it, and I was all set to perform a hard reset, but changing the year trick, solved the problem, and I was able to successfully re-install the app.

Thanks again! :smile:

 

[Annie Quinn]

This also worked on Lumia 630 Thanks!

 

[Samsuzzaman Ahmed]

Re: Can't install/update Info+Extras on Lumia 625

I m facing the same prb while updating viber. I dont want to uninstall as my all chat will be vanished wht shud i do?