AT&T sales representatives are happy to assist you with your questions. Click below to begin your live text chat.
AT&T sales representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.
You are now chatting with At&t Agent, an AT&T sales representative.
At&t Agent: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
At&t Agent: Hello, customer! How can I help you with your order?
customer: I am trying to upgrade
customer: it is allowing me to get only iphones when i check online
At&t Agent: Terrific! I am happy to assist you with that.
customer: Is there anything mandatory like that
At&t Agent: I apologize for that. However if you checked online to make sure you are eligible for an Upgrade and it said you are eligible then you can select any phone and get the Upgrade Discounted price.
At&t Agent: Nope, I apologize for that but try going to Wireless and View all Devices please.
customer: Ok
At&t Agent: Thank you! Did that work for you?
customer: i see all phones
customer: i am trying to check with samsung focus
customer: S
customer: there i see upgrade
At&t Agent: Awesome!
At&t Agent: After you clicked Upgrade what happened?
customer: login page page
customer: i logiged in
At&t Agent: Right. Perfect!
At&t Agent: Now that you are logged in you can select any phone and the Upgrade will be applied to it.
customer: Eligibility Status
customer: page and continue button
At&t Agent: Correct!
customer: when i click on Continue it is taking to me to new page
At&t Agent: Just continue navigating through that please.
customer: You're eligible for an upgrade at a discounted price.
customer: I see this
customer: showing to images Iphone 4s and Iphone 4
customer: Choose and Choose buttons, no other links
At&t Agent: Correct. Now you will want to go to Wireless and then view all devices please.
At&t Agent: Does it say "Wireless" up top?
customer: Nope
customer: AT&T Upgrader
At&t Agent: Did you try clicking on AT&T Upgrader?
customer: I have been 4 years with At&t i bought phones and upgraded from online.
At&t Agent: I understand. The web-site must be having technical difficulties unfortunately.
At&t Agent: To upgrade (replace) your phone, please log into your account using the "My Account" button and choose ?Check Upgrade Options?. When a new phone is available for your account, an ?Upgrade phone? link will display in the list below. Follow the directions to complete your upgrade online.
At&t Agent: https://www.wireless.att.com/olam/loginAction.olamexecute?goto=/olam/gotoLogin.olamexecute
At&t Agent: That is just about all the information they give me for Upgrading phones. I apologize for not knowing more about the situation.
customer: i dont know why At&t is supporting iphones here
customer: I logged In here
At&t Agent: I apologize but I am not sure either. Did you try clicking on that link?
customer: yes i logged in too
At&t Agent: Great! What happened after you logged in?
customer: I can see Account Overview.
At&t Agent: Great! Click on "Upgrade Line" please.
customer: I dont see upgrade line on Account Overview screen
At&t Agent: Do you see where it says "check upgrade options"?
customer: I clicked on check upgrade options and i can see upgrade eligibility link
customer: should go to this link
At&t Agent: Yes, please.
customer: Now i am on AT&T Upgrader
customer: Can i send you picture here
At&t Agent: Certainly!
At&t Agent: Again I am very sorry for the inconvenience.
customer: can you please give me your email id to send the screen shot
At&t Agent: I apologize but I do not have an e-mail but I did figure something out that we can try if you do not mind?
At&t Agent: If you get to the Upgrade Page where it is showing online iPhones there should be an Option saying "View all phones" on the left of the page.
At&t Agent: Would you mind trying that to see if we can get you to the other phones that you can Upgrade to, customer?
customer: Ok lets try
At&t Agent: Great! Would you like that link again?
customer: i will follow the same steps and let you know
At&t Agent: Terrific!
customer: I see same thing here
customer: I will post the screen shot on my blog and send you the Url wait
At&t Agent: Do you see anywhere on the left side of the screen saying "View all Phones"?
customer: http://1.bp.blogspot.com/-S6A9FyTMI4c/TrgpR6lLTJI/AAAAAAAAAH8/NwHmeoCkbCE/s1600/At%26t+Upgrade.JPG
customer: check this link
customer: for the screen shot
At&t Agent: Certainly! One moment while I open that link please.
At&t Agent: I apologize for that but would you mind trying to go through the Account Overview again and then selecting Check Upgrade Options and going through the motions one more time please.
customer: Thanks i will try to check other ways later. Thanks for now.
At&t Agent: We need to get back to the page where it shows your Upgrade options instead of the AT&T Upgrader.
AT&T sales representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.
You are now chatting with At&t Agent, an AT&T sales representative.
At&t Agent: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
At&t Agent: Hello, customer! How can I help you with your order?
customer: I am trying to upgrade
customer: it is allowing me to get only iphones when i check online
At&t Agent: Terrific! I am happy to assist you with that.
customer: Is there anything mandatory like that
At&t Agent: I apologize for that. However if you checked online to make sure you are eligible for an Upgrade and it said you are eligible then you can select any phone and get the Upgrade Discounted price.
At&t Agent: Nope, I apologize for that but try going to Wireless and View all Devices please.
customer: Ok
At&t Agent: Thank you! Did that work for you?
customer: i see all phones
customer: i am trying to check with samsung focus
customer: S
customer: there i see upgrade
At&t Agent: Awesome!
At&t Agent: After you clicked Upgrade what happened?
customer: login page page
customer: i logiged in
At&t Agent: Right. Perfect!
At&t Agent: Now that you are logged in you can select any phone and the Upgrade will be applied to it.
customer: Eligibility Status
customer: page and continue button
At&t Agent: Correct!
customer: when i click on Continue it is taking to me to new page
At&t Agent: Just continue navigating through that please.
customer: You're eligible for an upgrade at a discounted price.
customer: I see this
customer: showing to images Iphone 4s and Iphone 4
customer: Choose and Choose buttons, no other links
At&t Agent: Correct. Now you will want to go to Wireless and then view all devices please.
At&t Agent: Does it say "Wireless" up top?
customer: Nope
customer: AT&T Upgrader
At&t Agent: Did you try clicking on AT&T Upgrader?
customer: I have been 4 years with At&t i bought phones and upgraded from online.
At&t Agent: I understand. The web-site must be having technical difficulties unfortunately.
At&t Agent: To upgrade (replace) your phone, please log into your account using the "My Account" button and choose ?Check Upgrade Options?. When a new phone is available for your account, an ?Upgrade phone? link will display in the list below. Follow the directions to complete your upgrade online.
At&t Agent: https://www.wireless.att.com/olam/loginAction.olamexecute?goto=/olam/gotoLogin.olamexecute
At&t Agent: That is just about all the information they give me for Upgrading phones. I apologize for not knowing more about the situation.
customer: i dont know why At&t is supporting iphones here
customer: I logged In here
At&t Agent: I apologize but I am not sure either. Did you try clicking on that link?
customer: yes i logged in too
At&t Agent: Great! What happened after you logged in?
customer: I can see Account Overview.
At&t Agent: Great! Click on "Upgrade Line" please.
customer: I dont see upgrade line on Account Overview screen
At&t Agent: Do you see where it says "check upgrade options"?
customer: I clicked on check upgrade options and i can see upgrade eligibility link
customer: should go to this link
At&t Agent: Yes, please.
customer: Now i am on AT&T Upgrader
customer: Can i send you picture here
At&t Agent: Certainly!
At&t Agent: Again I am very sorry for the inconvenience.
customer: can you please give me your email id to send the screen shot
At&t Agent: I apologize but I do not have an e-mail but I did figure something out that we can try if you do not mind?
At&t Agent: If you get to the Upgrade Page where it is showing online iPhones there should be an Option saying "View all phones" on the left of the page.
At&t Agent: Would you mind trying that to see if we can get you to the other phones that you can Upgrade to, customer?
customer: Ok lets try
At&t Agent: Great! Would you like that link again?
customer: i will follow the same steps and let you know
At&t Agent: Terrific!
customer: I see same thing here
customer: I will post the screen shot on my blog and send you the Url wait
At&t Agent: Do you see anywhere on the left side of the screen saying "View all Phones"?
customer: http://1.bp.blogspot.com/-S6A9FyTMI4c/TrgpR6lLTJI/AAAAAAAAAH8/NwHmeoCkbCE/s1600/At%26t+Upgrade.JPG
customer: check this link
customer: for the screen shot
At&t Agent: Certainly! One moment while I open that link please.
At&t Agent: I apologize for that but would you mind trying to go through the Account Overview again and then selecting Check Upgrade Options and going through the motions one more time please.
customer: Thanks i will try to check other ways later. Thanks for now.
At&t Agent: We need to get back to the page where it shows your Upgrade options instead of the AT&T Upgrader.
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