Why can't I download photos from my Lumia 950 to my laptop?

[jayney71]

Hello

I usually use my normal USB lead to transfer image and video files from the camera roll folder on my phone to a folder on my laptop, but recently it's not behaving itself. The normal "copying" box appears and I can see the little folders with little pieces of paper flying across (!), but the bar isn't moving. Eventually I give up and have to use task manager to stop things.

If anyone has any ideas I can try I'd appreciate it.

Many thanks
Jx

(I'm running XP (I know!) but it's been fine until recently.)

 

[Guytronic]

Hi there.
You might try restarting your PC to see if the USB drivers will reinitialize properly then plug the 950 back in to see if things come back.