Why can't I upgrade to Windows 10?

[Windows Central Question]

I have a PC running Windows 7 Pro. I ran the 'Get Windows 10' app and it reported that it was not possible to upgrade because my graphics card (Geforce 7300LE) was not supported. I bought a new graphics card (Geforce GT610) and re-ran the app.

Despite the removal and replacement of the old card, the app still says I can't upgrade because the old card is unsupported. It appears that it hasn't detected the change. Is there any way to make the app 'forget' the original card? As far as I can see in device manager the driver for the old card has gone so what is the app looking at?

Thanks

 

[Philipp H]

I suggest you download the update manually (search for the media creation tool from Microsoft)
But before you do this, be sure your new graphics card supports Windows 10.