Why is my phone not updating?

[Windows Central Question]

why is my phone not updating?

my phone wont update, it keeps on showing the nokia sign and the windows sign on and on, theb the phone reboots and still continue showing the same thing, nothing really happened, i waited for about nearly an hour, still the same..
can someone help me, please, dont want to but another one. thank you.

 

[charlatan1978]

Re: why is my phone not updating?

Have you tried...
To reset an unresponsive phone

If your phone is unresponsive and you can't reach Settings Settings icon, you may be able to reset your phone using the hardware buttons. On Nokia Lumia phones (and some others), do the following to reset your phone:

1.Press and hold the Volume down Volume down button and PowerPower button buttons at the same time until you feel a vibration (about 10-15 seconds).


2.When you feel the vibration, immediately press and hold the Volume down Volume down button button until you see a large exclamation mark.


3.Once the exclamation mark appears, press the following four buttons in this order: Volume up Volume up button, Volume down Volume down button, Power Power button, Volume down Volume down button. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)