Why is my Surface Pro 4 freezing?

[Windows Central Question]

Surface Pro 4 Freezing and Windows Updates

Hi, my Surface Pro 4 repeatedly has been freezing requiring a hard reboot since I got it on 11/4/2015. Almost, every time this has happened I?ve gone into Windows Update and found that there has been installed, or needs to be installed, a Definition Update for Windows Defender. Could this be the cause for the Surface Pro 4 to freeze so often? The update log for 11/9/2015 shows the installation of the following updates: (Definition 1.209.2242.0), (Definition 1.209.2229.0), (1.209.2218.0), (Definition 1.209.2210.0), (Definition 1.209.2204.0), and the System Hardware Update of 11/2/2015. I also noticed that the System Hardware Update of 11/2/2015 was installed on my Surface Pro 4 on the day I got it: 11/4/2015. Could these updates be the cause of the machine freezing so often or is it a driver issue? Is it unusual to have Windows Defender update its definitions so often on a single day? Should I return the machine or wait until the Windows 10 Fall Update is released, which I have read should be this Thursday? TIA.

 

[only1shaz]

Hi

I'm having the exact same problem. My SP4 randomly freezes and becomes completely unresponsive, although the keyboard still lights up!
The only way to get it working again is via a hard reset. I've restored it twice now without luck. Have you managed to fix yours? If so what did you do?

Thanks

Shaz

 

[baydude]

Why does the SP4 have so many issues compared to the SP3?

 

[ttsoldier]

Why does the SP4 have so many issues compared to the SP3?

Newer hardware

 

[Grimmric]

And i have no issues anymore after i did a full reinstallation of windows 10.
Didn't keep anything and now it's quick and problem free for me.