Why won’t my surface pro 4 turn on?

[rocky piccolo1]

So I recently purcased a second hand surface pro 4. The previous owner had it for 1 year and I have had it for 5 months. Today I went to use t and it was working perfectly fine for 5 minutes and then all of a sudden the screen froze. So I held down the power button for 10 seconds and now it won’t turn on. I have tried all the reboot options and nothing worked. Microsoft said I have to get a replacement device but I don’t want to unless completely necessary

 

[miodrage]

Try to hold down power and vol down, or up, for 30 secs. Also, try that while attached to the charger.

 

[HeyCori]

Yes, if holding the power button for 30 seconds doesn't work, your next step is to take it to the extreme and disconnect/reconnect the battery. (which would involve taking the device apart). At 1.5 years old, it's unlikely it's still under warranty unless the original owner extended it.

 

[miodrage]

Yes, and dismantling it means you have a good chance, 'bout 70% to break the screen. Sorry mate.