A recent Consumer Reports' (CR) study calls out Microsoft's Surface line. Here is where it gets things right, wrong, and why it differs so much from a similar report from J.D. Power.
CR recently made headlines by chasing down another prominent laptop manufacturer and chiding them very publicly for reliability. Microsoft's Surface line is the target, whereas last year CR notoriously went after Apple's new MacBook Pro lineup for battery life issues, making similar headlines.
The new report dramatically differs from the 2017 J.D. Power Ratings for tablets, which was published in April. In that study, Surface beat out Apple for the No. 1 spot in customer satisfaction.
How can two reputable sources completely contradict each other? The devil, as they say, is in the details.
Full story from the WindowsCentral blog...
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