I do not know what exactly causes it but after playing certain games the screen remains black (without a mouse cursor) and the only solution at first appeared to be to reboot the system. So this truly seemed to be a black screen of death. Sadly there is no log file for this (despite a critical error message in the Event viewer stating that the OS was restarted unexpectedly..... which comes as little surprise considering I had to reboot the PC manually to get the screen back). Sadly there are no entries of the explorer.exe crashing (or freezing) itself so I'm absolutely in the dark regarding what causes it.
I had similar issues under Windows 8.1 where the explorer.exe (the executable for the file explorer) was to blame as well. As a matter of fact this is a reason why I switched to Windows 10 as I had hoped it would solve the issue (after I had scanned the system files while still using Win 8.1. and having been informed that some system files were corrupted). Sadly switching to Windows 10 did not fix this. I even did a clean install after first upgrading (i.e. formatting the hard drive and then installing the OS) so at least at that point there can't have been any corrupted system files there (and I've also done a scan in the meantime which came up with no file integrity issues).
I have meanwhile discovered that manually disconnecting the display from the graphics card and then re-attaching it gives me the mouse cursor back which in turn enables me to re-enable explorer.exe which is indeed the culprit here - as I had suspected
As this is no classical BSOD I have sadly no memory dump file to provide additional information. I have an i7 4770K and a MSI GTX 980 Twin Frozr with 4GB Ram and 8 GB RAM. To the best of my knowledge I have updated drivers for all peripherals. What strikes me as odd is that it doesn't happen for every game and sometimes the mouse cursor will vanish ingame preceding the blackout (the game continues to run, I just don't have a mouse cursor anymore and when I exit the game the screen is black).
Also I found it pretty much shocking when a tech support guy from microsoft today suggested that I should ask the community as they - and I am quoting now - did not have enough experience with Windows 10 yet. I really find this shocking coming from a tech support guy working for the very company who developed this masterpiece. So here I am hoping that one of you might have an idea. The only "solution" he could offer was to send me an outdated link from 2014 for one of the beta builds that did not even contain a viable download link. So here I am hoping that one of ya might have an idea.. If you need additional information I might actually be able to provide (as I said: there is no memory dump as the PC doesn't technically "crash" please do let me know. The explorer.exe simply "freezes up"
I had similar issues under Windows 8.1 where the explorer.exe (the executable for the file explorer) was to blame as well. As a matter of fact this is a reason why I switched to Windows 10 as I had hoped it would solve the issue (after I had scanned the system files while still using Win 8.1. and having been informed that some system files were corrupted). Sadly switching to Windows 10 did not fix this. I even did a clean install after first upgrading (i.e. formatting the hard drive and then installing the OS) so at least at that point there can't have been any corrupted system files there (and I've also done a scan in the meantime which came up with no file integrity issues).
I have meanwhile discovered that manually disconnecting the display from the graphics card and then re-attaching it gives me the mouse cursor back which in turn enables me to re-enable explorer.exe which is indeed the culprit here - as I had suspected
As this is no classical BSOD I have sadly no memory dump file to provide additional information. I have an i7 4770K and a MSI GTX 980 Twin Frozr with 4GB Ram and 8 GB RAM. To the best of my knowledge I have updated drivers for all peripherals. What strikes me as odd is that it doesn't happen for every game and sometimes the mouse cursor will vanish ingame preceding the blackout (the game continues to run, I just don't have a mouse cursor anymore and when I exit the game the screen is black).
Also I found it pretty much shocking when a tech support guy from microsoft today suggested that I should ask the community as they - and I am quoting now - did not have enough experience with Windows 10 yet. I really find this shocking coming from a tech support guy working for the very company who developed this masterpiece. So here I am hoping that one of you might have an idea. The only "solution" he could offer was to send me an outdated link from 2014 for one of the beta builds that did not even contain a viable download link. So here I am hoping that one of ya might have an idea.. If you need additional information I might actually be able to provide (as I said: there is no memory dump as the PC doesn't technically "crash" please do let me know. The explorer.exe simply "freezes up"
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