Windows 10 can't reset this PC

[anon(8532178)]

Anything idea why this is happening because before it would let me do it. P&TIA

 

[davidhk129]

Anything idea why this is happening because before it would let me do it. P&TIA

Would you mind disclosing what problems you have that prompted you to do Reset ?
Maybe we can help you solve the problems without having to do Reset.

If Reset is impossible, the next option is to do a Repair Install.

Repair Install allows you to keep your files, settings and apps.
No product key is required.
Activation is automatic.

Which Win 10 version do you have ?
If you are not sure, please do this......

Left click at Start button > click Settings > select System > left side, at the bottom, click About.
What does it say under :
Edition
Version
OS Build

Please post back the answer.

 

[anon(8532178)]

Would you mind disclosing what problems you have that prompted you to do Reset ?
Maybe we can help you solve the problems without having to do Reset.

If Reset is impossible, the next option is to do a Repair Install.

Repair Install allows you to keep your files, settings and apps.
No product key is required.
Activation is automatic.

Which Win 10 version do you have ?
If you are not sure, please do this......

Left click at Start button > click Settings > select System > left side, at the bottom, click About.
What does it say under :
Edition
Version
OS Build

Please post back the answer.

I have recently bought a new PC for my family and the old one I'm repurposing for another use.

Windows 10 Home
1703
15063.296

 

[davidhk129]

I have recently bought a new PC for my family and the old one I'm repurposing for another use.

Windows 10 Home
1703
15063.296

If you have no intention to keep your files, settings and apps, do a Clean Install.
Will that be acceptable ?

 

[wick3dGr1n]

Try disabling encryption if it is on. Settings > Updates and Security.

 

[davidhk129]

Try disabling encryption if it is on. Settings > Updates and Security.

Sorry, Windows 10 Home does not support Bitlocker Encryption.

 

[wick3dGr1n]

Sorry, Windows 10 Home does not support Bitlocker Encryption.

Strange. We had a dell venue 8 pro upgraded to windows 10 home. We have always enabled encryption while on anniversary update. Now that its on creators update i just noticed encryption is no longer available.

 

[anon(8532178)]

If you have no intention to keep your files, settings and apps, do a Clean Install.
Will that be acceptable ?

No I don't actually I've already backed them up.

 

[davidhk129]

No I don't actually I've already backed them up.

I'm sorry. I don't understand what you said.( English is my 3rd language).
Clean Install not acceptable ?

 

[anon(8532178)]

I'm sorry. I don't understand what you said.( English is my 3rd language).
Clean Install not acceptable ?

It's alright but I don't know what I did or if it was an update or not but my PC did reset fully.

 

[davidhk129]

but my PC did reset fully.

So, problem solved.
Congrats.

 

[anon(8532178)]

So, problem solved.
Congrats.

Thanks for trying to help Davidhk129 I appreciate it.