Windows 10 installed: now can't open Office attachments from email, what should I do?

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Windows Central Question

Windows 10 installed: now can't open Office attachments from email

W10 installed successfully this morning and working fine overall. Problem is that I cannot open Office docs I have downloaded from email attachments.

I have tried this in Excel & Word with both new files and files I have successfully downloaded and opened before (so no problem with the attachments themselves).

The files download complete - the file size is the same as in the attachment on the email - but when I open an Excel doc it says "The file is corrupt and cannot be opened;" for Word it says "Word experienced an error trying to open the file" followed by a list of pointless suggestions. I am having no problems with files already saved on my computer in Excel or Word. I have tried opening files directly and accessing them within the application's Open option.
 
Re: Windows 10 installed: now can't open Office attachments from email

Try : In Excel go to File > Options > Trust Center > Trust Center Settings > Protected View, and then uncheck Enabled Protected View for files originating from the Internet.
 
Re: Windows 10 installed: now can't open Office attachments from email

Had the same problem, I don't know what it is - but reinstalling Office seems to have fixed it.
 
Re: Windows 10 installed: now can't open Office attachments from email

Navigating to the trust center's protected view for both word and excel and deselecting the appropriate radio button worked!
 
Re: Windows 10 installed: now can't open Office attachments from email

This worked for me:
support.microsoft.com/en-us/kb/3086786
 
Re: Windows 10 installed: now can't open Office attachments from email

Try : In Excel go to File > Options > Trust Center > Trust Center Settings > Protected View, and then uncheck Enabled Protected View for files originating from the Internet. -- THANKS - WORKED PERFECTLY - I also unchecked: Files attached to email
 
Re: Windows 10 installed: now can't open Office attachments from email

Thank you for solving this. :smile:

I installed Windows 10 a couple of days ago and was so frustrated that I hurt my hand thumping my desk!!
 
Re: Windows 10 installed: now can't open Office attachments from email

Thanks! This worked perfectly for me in Word.



Try : In Word go to File > Options > Trust Center > Trust Center Settings > Protected View, and then uncheck Enable Protected View for files originating from Outlook.
 

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