Windows Hello broke after 1809 update

jlangner

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Jun 24, 2012
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Just got a Surface Laptop 2. Hello was working great. Installed 1809 and now instantly says Something went wrong, please use your pin. When I go to sign-in settings can't change and yellow message that windows hello prevented some options from being shown. Any suggestions?
 

mslogjr

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Jan 28, 2014
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I've been having similar issues with my Surface Go and my desktop with Mouse brand camera. Sometimes when I restart the computer it will work when logging in for the first time. Its kind of rare. Are you also experiencing this?

I wish I had something more helpful because I'm in the same boat.
 

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