1. Nima Bokhar's Avatar
    I hava L920 and now for couple of days my glance screen is not showing up but my brothers 920 is working fine
    08-14-2014 12:14 PM
  2. Paul Verizzo's Avatar
    The obvious: You've not turned it on in Settings.
    08-14-2014 12:53 PM
  3. Nima Bokhar's Avatar
    Found it in 8.1 the glance flipped but in 8.1 update it will go away
    08-20-2014 12:00 PM
  4. Paul Verizzo's Avatar
    Found it in 8.1 the glance flipped but in 8.1 update it will go away
    What do you mean by "flipped?" And FYI, the Glance screen disappears if anything is on the top of the phone, or even hovering a couple of inches over it.
    08-22-2014 05:45 PM
  5. HvdW's Avatar
    My glance screen and double-tap-to-wake-up isn't working on my 920 after the Cyan update either and I'm sure they're turned on. Please help...
    08-23-2014 09:01 PM
  6. Alex Rodriguez Jr.'s Avatar
    My glance screen and double-tap-to-wake-up isn't working on my 920 after the Cyan update either and I'm sure they're turned on. Please help...
    Did you confirm they're turned on? Not just "sure"about it? The update turned it off for many, myself included. I also had to open it, and then reboot per the app to get it working
    08-23-2014 09:03 PM
  7. HvdW's Avatar
    Well, their toggles are set to "on" in the settings menu. Is the another way to confirm that they are on? What do you mean you had to reboot per the app to get it working? I've rebooted the phone multiple times after toggling the switches.
    08-23-2014 09:09 PM
  8. Paul Verizzo's Avatar
    Did you confirm they're turned on? Not just "sure"about it? The update turned it off for many, myself included. I also had to open it, and then reboot per the app to get it working
    I've noticed the same thing. Some updates revert to default settings.
    08-23-2014 09:51 PM
  9. xandros9's Avatar
    My glance screen and double-tap-to-wake-up isn't working on my 920 after the Cyan update either and I'm sure they're turned on. Please help...
    does the display turn on and off normally during a phone call?
    08-23-2014 09:54 PM
  10. HvdW's Avatar
    does the display turn on and off normally during a phone call?
    Just checked it, no, my screen kinda goes on and off randomly during a call. Is this a symptom of some bigger issue?
    08-23-2014 10:00 PM
  11. HvdW's Avatar
    I also noticed that my automatic brightness isn't working anymore... I don't get it! I know others have fixed this by removing their screen protectors, but I've never had a screen protector. I don't see how doing a fresh install of 8.1 could cause this.
    08-23-2014 10:39 PM
  12. xandros9's Avatar
    my suspicions of a defective proximity sensor may be confirmed.

    a properly functioning proximity sensor is required for glance, double tap to wake, and governs the display during a call. (also personally noticed that it can affect autobrightness)

    sometimes it can be obstructed, (such as by a screen protector, or dirt on the screen) or it can be outright defective and require service.
    08-23-2014 11:38 PM
  13. Alex Rodriguez Jr.'s Avatar
    Well, their toggles are set to "on" in the settings menu. Is the another way to confirm that they are on? What do you mean you had to reboot per the app to get it working? I've rebooted the phone multiple times after toggling the switches.
    When Glance sets itself up, as it apparently did for many during this update, it forces you to restart to "finalize" the install.
    08-25-2014 12:22 AM
  14. HvdW's Avatar
    Thanks for the help, everyone. I'm going to try using compressed air to remove whatever is blocking my sensors. If that doesn't work, I'll be opening up the phone and cleaning that area properly. Will report back on my findings!
    xandros9 likes this.
    08-25-2014 07:16 AM
  15. Paul Verizzo's Avatar
    Probably not helpful, but a couple of experiences I've had about freeze ups. On my Lumia 810, I've had the time stop advancing during the night.....Gee, been in bed almost all night and it still says early PM. It's always on the charger at night. Solution: Pop the battery, restart, all is well.

    #2 incidents happened on one of my phones well before Lumia. Sorry I can't be specific. Android? Symbian? But who knows, maybe Lumia might do this, too, to someone, so I'm mentioning it. Phone will not respond to anything (and if memory does serve, will not start after pulling the battery. I remember great panic.............) The phone was well charged, but putting it on the charger for "a while," fixed it. Up, up, and away.

    Considering the complexity of a phone, even a dumb phone, and that they make millions and millions of them, it's amazing as many work well as they do.
    08-25-2014 08:00 AM
  16. HvdW's Avatar
    Yay! A few short blasts of compressed air to the ear piece fixed my issues! Thank you again for everyone's help :)

    Considering the complexity of a phone, even a dumb phone, and that they make millions and millions of them, it's amazing as many work well as they do.
    Indeed, it is a wonder. What gets me is the fact that something so sophisticated and technologically advanced can be stymied by something as basic and primitive as dust. We still have a long way to go, it seems.
    xandros9 likes this.
    08-25-2014 02:26 PM
  17. Paul Verizzo's Avatar
    Yay! A few short blasts of compressed air to the ear piece fixed my issues! Thank you again for everyone's help :)



    Indeed, it is a wonder. What gets me is the fact that something so sophisticated and technologically advanced can be stymied by something as basic and primitive as dust. We still have a long way to go, it seems.
    Well, file THAT one away for the future! And if you sent it in to Nokia they would have charged you $100 to fix it.

    I recently got two used but still in factory boxes with all goods Nokia 925's long story (on another thread) short is that there were problems "seeing" the SIM card. Both of them, one worse than the other. All ready to ship to Nokia but over the days, I had swap many SIM's around my many phones trying to figure that and other things out.

    Lo and behold, all better! Corrosion on the internal contacts, I guess.
    08-25-2014 07:22 PM

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