moegumby
New member
You have 14 days, take them back, get the money and buy what he wants from Amazon! Problem solved.
Sent from my HTC6990LVW using Board Express
Sent from my HTC6990LVW using Board Express
If you see above, I apologized for the actions of the rep and gave OP a recommendation on how to get the matter resolved. I never once condoned the lying.
I doubt he literally said "no storage". He probably said "low storage"
You have 14 days, take them back, get the money and buy what he wants from Amazon! Problem solved.
Sent from my HTC6990LVW using Board Express
And that's exactly what we did! Just isn't right that some people don't know to do this and instead are cheated out of their money
Did you tell them why you were returning everything?
Thankfully we've adopted a new sales process called Earn The Right and any scamming reps who work for a legit store manager will not last long.
A few of the guys at my home store pulled the SD card trick and one if them is no longer with the company. Believe it or not, these scammers are not tolerated and if they get caught they get fired.
If you have the sales reps name, go on our website and give him a 1/10 customer service survey. That will get him grilled hardcore, much like he deserves to be. Make you drop the word "rude" in there because that's a terminable offense if the customer isn't bat****.
One final thing, DO NOT feel like you're getting some college kid let go from his minimum wage job. Starting salary at Verizon is $45,000 a year if you hit your quota every month. We are paid like professionals so absolutely need to be responsible like professionals.
there's nothing wrong with up selling as long as its a legitimate need for whatever it is your buying.When I get a new smartphone from AT&T, the store manager always takes care of me. He knows me (and knows I'm tech savvy), so he never tries to upsell anything.
Verizon stores are the worst, their phones are always more expensive then online stores and they don't price match.