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  1. hotphil's Avatar
    There's a lot of comments on the Realtek drivers you're having trouble with. Have a search around the forums. But no one here can "fix" it - you'd need to ask Microsoft or Realtek (who'll likely say it's not a "fault", as the OS isn't released).
    Laura Knotek likes this.
    04-16-2015 07:51 PM
  2. GregBeth Werdin's Avatar
    Yes it is a realtex sound issue. The driver will not install even under the windows 8 mode. So in the preview edition I have no sound at all.
    04-17-2015 12:47 PM
  3. hotphil's Avatar
    have a check around the other threads - you may find someone mentions a particular driver version that seems to work with your hardware.
    04-17-2015 06:18 PM
  4. Beacon80's Avatar
    Just picked this up, and I'm noticing a few games are missing audio. So far it's just been Mass Effect 3 and Talisman. I checked my audio drivers, and they're all up to date. Anyone else having this problem?
    04-17-2015 11:11 PM
  5. Rahul Kumar45's Avatar
    I got an update for the Windows 10 and from then, my audio isn't working. The trouble shooter too hasn't been able to figure it out.
    04-19-2015 11:18 AM
  6. hotphil's Avatar
    Uninstall the update?
    Put the old drivers back?
    Roll device back?
    04-19-2015 05:47 PM
  7. Ovidiu Adrian's Avatar
    Too much problems with this Windows 10 , I got it 2-3 mounths ago and now I can't go back to my original version of Windows 7 , why? It's too late?
    04-21-2015 01:15 PM
  8. johnwinkmsft's Avatar
    Hey, sorry I've been absent!

    The combination of Build 10049 and Realtek drivers 6.0.1.7458 or later work for *most* people. There are a very few configs that need 6.0.1.7488, which I'm not sure is on Windows Update just yet (I'm off today, so don't have access to that info).

    If you're having trouble with this combination please let me know as it should be solid.

    Thanks!

    John W [MSFT]
    geniusonboard likes this.
    04-21-2015 06:00 PM
  9. milkyway's Avatar
    Hey, sorry I've been absent!

    The combination of Build 10049 and Realtek drivers 6.0.1.7458 or later work for *most* people. There are a very few configs that need 6.0.1.7488, which I'm not sure is on Windows Update just yet (I'm off today, so don't have access to that info).

    If you're having trouble with this combination please let me know as it should be solid.

    Thanks!

    John W [MSFT]
    Hi John! All these people talk about sound problems with Realtek, but my Firewire audio interface is seriously broken since Build 10041. There seems to be a problem with the sample rate. I have a Focusrite Saffire Pro 40 and I got it (kind of) working by installing the legacy Firewire driver - but then the sample rate is jumping like crazy between 44.1, 88.2 and 96 kHz. If I'm fast enough I can get it to stop at 44.1 kHz (it's in the settings app of my interface, "Saffire Mixcontrol") - then it works. But only till the next restart of Windows
    04-22-2015 01:46 AM
  10. geniusonboard's Avatar
    Thank you jonwinkmsft for pointing out there is a .7488 driver, Googled it and installed. Finally, I can adjust the volume past 42 when the headphones are plugged in.
    04-23-2015 04:23 PM
  11. 1JayFry's Avatar
    Hey, sorry I've been absent!
    The combination of Build 10049 and Realtek drivers 6.0.1.7458 or later work for *most* people. There are a very few configs that need 6.0.1.7488, which I'm not sure is on Windows Update just yet (I'm off today, so don't have access to that info).
    Hi!
    I`ve tried latest Realtek driver available 6.0.1.7494 as well as 6.0.1.7488, that you mentioned. None of them helped me, I`m still getting "No audio device installed" and red cross on volume icon. My build is 10061.

    My notepad is Asus U36S. I haven`t got audio problems on Windows 7.
    04-24-2015 04:33 AM
  12. johnwinkmsft's Avatar
    Strange... I don't know of any reason why your combination would work.

    Can you try downloading and installing the Windows 7 drivers from ASUS?

    64-bit: http://dlcdnet.asus.com/pub/ASUS/nb/...4_Z6016387.zip
    32-bit: http://dlcdnet.asus.com/pub/ASUS/nb/...2_Z6016438.zip

    If that works, run a DxDiag and post your hardware ID here so I can figure out why the newer Realtek drivers aren't matching. Thanks!
    04-27-2015 12:14 PM
  13. 1JayFry's Avatar
    If that works, run a DxDiag and post your hardware ID here so I can figure out why the newer Realtek drivers aren't matching. Thanks!
    I`ve tried to install ASUS drives but still nothing.

    Here is my DxDiag log with both versions of Realtek drivers:
    dropbox.com/s/ngitq2iarnn7zht/DxDiag-6.0.1.6387.txt?dl=0
    dropbox.com/s/i7f62ue1svz1k93/DxDiag-6.0.1.7496.txt?dl=0

    dropbox.com/s/01s1nrheg3ild7j/dxdiag.jpg?dl=0

    Sorry, I can`t post links due to posts count restrictions.
    Last edited by 1JayFry; 04-28-2015 at 01:55 AM.
    04-28-2015 01:11 AM
  14. dream78's Avatar
    Hi John,
    it's more release the problem realtek 5.1"Failed to play test tone"don't fix.
    Have you some news?
    04-30-2015 05:01 AM
  15. Musicalife's Avatar
    I'm getting crackling sounds when an alert happens and in general.

    I'm running 10 on a Ionovo with an i7-4700HQ 2.4ghz core, 8gb ram and a 1tb HD.
    Realtek driver.
    05-02-2015 12:16 PM
  16. muddy13001's Avatar
    My problem is the volume when I have headphones plugged in. The volume will not go pass 42 and all of my drives are up to date realtek.
    05-02-2015 06:15 PM
  17. Alexandeur Ross's Avatar
    I recently updated to build 10074. My sound is suddenly very quiet, but was working fine when I first updated it.
    05-03-2015 11:46 PM
  18. lordrobson's Avatar
    Yes I am have no sound at all and the speaker icon was showing with an x by it. I was advised to delete the sound device and its driver and that Windows 10 would find the proper one - umm it DIDN'T! Please can you advise a suitable device to download c/w driver? Build number 10041

    Best regards

    David
    Last edited by lordrobson; 05-04-2015 at 06:20 PM.
    05-04-2015 05:58 PM
  19. CriusMac's Avatar
    None of the drivers for the Realtek audio worked, and I even downloaded the 6.0.1.7497 version which stated it worked with Windows 10.
    Eventually, I noticed in the control panel the sound icon, and upon opening it noticed 2 different speakers on my Creative SB Audigy 4. The Creative SB Audigy 4 (WDM) speakers were not being used, but setting them as the default speakers put a green check mark on them, and got me sound.
    Last edited by CriusMac; 05-06-2015 at 09:09 AM. Reason: Correction, SB speakers were NOT being used.
    05-05-2015 08:30 PM
  20. Wade_D_Wilson's Avatar
    So I have a Sony Vaio laptop that is less than a year old. Just updated to windows 10 build 10074. My sound is there but there is alot of distortion and it is a realtek sound card. so any info on fixing this would be very helpful.
    05-06-2015 07:13 PM
  21. 1JayFry's Avatar
    Any news about no sound problem on Realtek audio devices?
    05-27-2015 04:16 AM
  22. hotphil's Avatar
    Install a different version of driver for the Realtek and you'll be fine.
    05-27-2015 04:58 AM
  23. 1JayFry's Avatar
    I`ve tried all of them, latest Realtek driver, old Realtek driver, Windows 7/8 Asus driver, default windows 10 driver, WHQL / not WHQL...
    05-27-2015 05:46 AM
  24. MKenster's Avatar
    created an account to help you out a bit.
    I receive the problem also, where the audio after I random period of time just 'craps' out. When opening the volume mixer, the audio device that I'm using is still there, along with all the applications, however none of them show as playing any sound. Opening task manager, and restarting the service 'Audiosrv' fixes the problem, however I have to reopen all programs that are making sound. Note that this only happens after a fairly long period of time as I'm one of those people that never restart their PC, it happens after about one - two days of being on.

    I hope some of this info helps!
    hotphil and 1JayFry like this.
    05-30-2015 05:40 AM
  25. johnwinkmsft's Avatar
    I`ve tried all of them, latest Realtek driver, old Realtek driver, Windows 7/8 Asus driver, default windows 10 driver, WHQL / not WHQL...
    What build of Windows are you running now? There are different audio issues in the last couple of builds. Thanks!
    06-01-2015 11:02 AM
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