1. SamJHannan's Avatar
    I purchased an 8inch Chinese Windows 8 tablet about a year ago and a couple of weeks back I decided to try out windows 10, seeing as the tablet mainly just sits gathering dust anyway. It was all going well, but now when I log on, there is just a grey screen with a white box that moves around with my finger, but nothing else. Windows button won't work, and I've tried restarting. Any ideas on a fix? If not, how can I get it back so its functional again, either with Windows 10 preview or windows 8.1? Before anyone says, I know its preview software and if the tablet is bricked then so be it, just hoping there's a fix!
    06-07-2015 11:18 AM
  2. Harrie-S's Avatar
    Did you try to hold the power button or the windows button + power button to "force" it in a reset.

    Or use something as below.
    Restore, refresh, or reset Microsoft Surface Pro or Surface 3 | Surface factory settings
    06-07-2015 12:06 PM
  3. AndyCalling's Avatar
    I purchased an 8inch Chinese Windows 8 tablet about a year ago and a couple of weeks back I decided to try out windows 10, seeing as the tablet mainly just sits gathering dust anyway. It was all going well, but now when I log on, there is just a grey screen with a white box that moves around with my finger, but nothing else. Windows button won't work, and I've tried restarting. Any ideas on a fix? If not, how can I get it back so its functional again, either with Windows 10 preview or windows 8.1? Before anyone says, I know its preview software and if the tablet is bricked then so be it, just hoping there's a fix!
    Did you make a W8.1 recovery USB stick with the recovery partition on it? If not (slap wrist), you can probably download an image from somewhere. Keep a recovery stick handy and you can usually get out of anything.
    06-09-2015 10:07 AM
  4. frank pik's Avatar
    am in the same boat with an Acer Iconia. The latest update installed but any subsequent updates were impossible whether or not I tried on my own - even for windows defender. Internet worked just fine with internet explorer but everything else from Xbox, to updating windows defended, or just the general updates just would not function whatsoever. Trying to do it myself through USB would start to work until it started trying to download update components (noticed it also refused to update on my PC as well.)
    Now it wouldn't let me roll back, I tried to "refresh" and it started to work and now is just stuck on a dark screen if powered on
    06-21-2015 05:36 PM
  5. frank pik's Avatar
    I was just able to fix mine as much of a pain as it was. Can't speak for u but basically all my hardware drivers were removed. I had an adapter so was able to sign on by plugging in a keyboard to the tablet and then activating the manual Windows cursor to use with my Num pad and then from there was able to TCB and get all the drivers I needed from the manufacturer's website and now it's up and running again albeit at the terrible 10074 build I can't upgrade out of
    Harrie-S likes this.
    06-23-2015 12:22 PM

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