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  1. Andy Aleman's Avatar
    The phone downloaded the update well but when it started installing it began to restart over and over again and since that it hasnt stoped pls if someone help meeee
    06-29-2015 08:24 AM
  2. Zulfigar's Avatar
    Actually, there's another way.

    Force shut down the phone (keep the power button held until it stops responding).

    Now, hold down the Volume Down key and turn the phone back on. Once you see a large exclamation point, press the next set of keys in order - Volume Up, Volume Down, Power, then Volume Down.

    This will start a hard reset, then just set up there phone like normal.

    (I had a test phone that had the problem, this is how I fixed it.)

    Good luck!
  3. charlatan1978's Avatar
    You will need to rollback to WP8.1 with the Windows Phone Recovery Tool.
    06-29-2015 09:21 AM
  4. Andy Aleman's Avatar
    i can't the phone doesn't stop restarting, like it never gets to the start menu
    06-29-2015 09:49 AM
  5. Asad Ahmad's Avatar
    im having the same problem .... tell me how to resolve it !!
    06-29-2015 10:50 AM
  6. y2B1323's Avatar
    Do you get :( before restart?
    06-29-2015 10:55 AM
  7. deejohdumb's Avatar
    I had the exact same problem last night. You have to download the recovery tool from Microsoft. Plug in your phone via USB, if it doesn't recognize your phone like it mine then click that your phone wasn't recognized. Start downloading it, since the phone was turning off and on the entire time it took more than two hours to download. Once it was downloaded it was a quick 1 minute install and the phone was good as new. Recovery tool is the only way to fix it!
    Last edited by deejohdumb; 06-29-2015 at 01:28 PM.
    Andy Aleman likes this.
    06-29-2015 11:02 AM
  8. Andy Aleman's Avatar
    sorry to be so annoying, but can u give me the link to download the recovery app??
    06-29-2015 11:33 AM
  9. sourav ghosh969's Avatar
    i faced same problem,,,then i rollback 8.1,,then install,,,,,now today again i installed wp 10 in phone and pc,,,,,
    06-29-2015 11:41 AM
  10. Andy Aleman's Avatar
    did it work this time???
    06-29-2015 01:01 PM
  11. Raphyni's Avatar
    I did this, but when i have downloaded 1.57 gb software availability. it says it has problems.. zzz.
    06-29-2015 11:10 PM
  12. Zulfigar's Avatar
    Actually, there's another way.

    Force shut down the phone (keep the power button held until it stops responding).

    Now, hold down the Volume Down key and turn the phone back on. Once you see a large exclamation point, press the next set of keys in order - Volume Up, Volume Down, Power, then Volume Down.

    This will start a hard reset, then just set up there phone like normal.

    (I had a test phone that had the problem, this is how I fixed it.)

    Good luck!
    Laura Knotek likes this.
    06-29-2015 11:14 PM

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