1. chobo2's Avatar
    Hi on my surface 3 my mail app keeps crashing. i was running preview version but i think i am on full or close to full version.

    Log Name: Application
    Source: Microsoft-Windows-Immersive-Shell
    Date: 7/30/2015 12:56:47 AM
    Event ID: 5973
    Task Category: (5973)
    Level: Error
    Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: Access is denied. See the Microsoft-Windows-TWinUI/Operational log for additional information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <TimeCreated SystemTime="2015-07-30T07:56:47.887204100Z" />
    <Correlation />
    <Execution ProcessID="3796" ThreadID="3784" />
    <Security UserID="S-1-5-21-3386169779-205481666-2909511156-1001" />
    <Data Name="AppId">Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI</Data>
    <Data Name="ErrorCode">-2147024891</Data>
    07-30-2015 02:58 AM
  2. PHuba's Avatar
    I have same issue - Did you solved your problem?
    I read some information
    (see Windows 10 Apps crash to desktop - Event Viewer shows lots of Errors - Microsoft Community for instance)
    That indicate it may be linked to Cortana - deactivating it seems to make the system more stable but I still see a few errors like th one you describe in the Log. By the way the message says "See the Microsoft-Windows-TWinUI/Operational log for additional information" but I could not find the Microsoft-Windows-TWinUI/Operational log.

    I posted myself an issue here
    And only later found your post.
    Aviad Kohn likes this.
    06-12-2016 03:38 PM
  3. PHuba's Avatar
    I have now W10 release 14366 installed and these errors seem to have disappeared (even with Cortana enabled).
    I can see other errors but these do not make W10 or Mail feel unstable - problem is over for me.
    06-19-2016 12:45 PM

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