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  1. PHuba's Avatar
    The W10 Mail App crashes (after 1 to 5 minutes use) since last insider upgrade to 14342.1002,
    and probably other Apps (but not visible - crashes in the background presumably) as eventvwr records suggest.

    At the time of the Mail App crash, I see the following record in the log:
    Erreur ...timestamp... Apps 5973
    chec de l’activation de l’application ...AppID... avec l’erreur*: Accs refus. Pour plus d’informations, voir le journal Microsoft-Windows-TWinUI/Oprationnel.
    I could find the translation it is
    Activation of app ...AppID... failed with error: Access is denied. See the Microsoft-Windows-TWinUI/Operational log for additional information
    appcrash-01.png
    see also App-Erros.txt file for details

    Provider Name=Microsoft-Windows-Immersive-Shell
    EventID=5973
    AppId=Microsoft.People_8wekyb3d8bbwe!x4c7a3b7dy2188y46d4ya362y19ac5a5805e5x
    ErrorCode=-2147024891

    This repeated for several Apps and servel times for each App - as an example, last time it was for:
    Microsoft.People_8wekyb3d8bbwe!x4c7a3b7dy2188y46d4ya362y19ac5a5805e5x
    C27EB4BA.Dropbox_xbfy0k16fey96!App
    microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1
    Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI
    ...
    many other applications but surprisingly enough not the Mail app (or not that I saw so far)
    even if when I use Mail App, the time of its crash always coincide with the timestamp of these records
    (so I believe there is some kind of correlation).

    The message suggest to look at the Microsoft-Windows-TWinUI/Operational log but I can't find such log in the Event Viewer.
    Also some comments I found on Internet suggest Cortana may be the issue - I deactivated Cortana
    (actually it isn't available fro French in Belgium but since 14342 version you can now select a language/region different from the default)
    So, by "deactivating", I mean, I selected the default language which results in preventing Cortana to be used.

    Any Idea welcome as not being able to use Mail is a quite critical issue.
    Thanks. Pierre

    P.S. See also this unsolved post I found after posting mine
    http://forums.windowscentral.com/win...n-crashes.html
    Attached Files
    Last edited by PHuba; 06-12-2016 at 03:40 PM. Reason: Found more information
    06-12-2016 03:10 PM
  2. PHuba's Avatar
    I have now W10 release 14366 installed and these errors seem to have disappeared (even with Cortana enabled).
    I can see other errors but these do not make W10 or Mail feel unstable - problem is over for me.
    Pierre
    06-19-2016 12:44 PM

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