jeffchapik
Member
Until Microsoft addresses the lack of interest with the carriers' sales reps, nothing else is going to matter. I'd venture that 95% of people walk into a store with no idea what phone they want to get, and they'll end up with whatever the salesperson steers them towards. And that's almost never WP.
My own mother took her L920 to the AT&T store last week because she was having trouble with the battery life. What was their solution? They sold her an iPhone 6.
She gave the 920 to me and I reset it and it's just fine. This is the same 920 they tried to convince her not to get originally, when I took her in and specifically asked for one. They tried to sell her an android.
Another friend of mine went to a Verizon store to look at a Windows phone, and they actually asked him "Why do you want one of those? They're too confusing to use.". They didn't even have a working demo.
Without some incentive from Microsoft for the sales people, I'm afraid we're never going to rise above being an also ran in the U.S. market.
My own mother took her L920 to the AT&T store last week because she was having trouble with the battery life. What was their solution? They sold her an iPhone 6.
She gave the 920 to me and I reset it and it's just fine. This is the same 920 they tried to convince her not to get originally, when I took her in and specifically asked for one. They tried to sell her an android.
Another friend of mine went to a Verizon store to look at a Windows phone, and they actually asked him "Why do you want one of those? They're too confusing to use.". They didn't even have a working demo.
Without some incentive from Microsoft for the sales people, I'm afraid we're never going to rise above being an also ran in the U.S. market.