1. Gioele Consani's Avatar
    I rolled back to Windows Phone 8.1 after trying Windows 10 preview on my Lumia 830 and I'm facing this two weird problems:
    1. There are two "Phone" icons in my app list, both working and I can't get rid of any of the two.
    2. I can't open Keyboard advanced settings, i.e. to add comma to my keyboard. Everytime I press "advanced" button I'm taken back to the previous screen.
    Any suggestions?
    Thank you!
    03-07-2015 06:03 AM
  2. Chung Wei Leong's Avatar
    Which recovery tool you are using?
    03-07-2015 06:27 AM
  3. Gioele Consani's Avatar
    I used Windows Recovery Tool, installing all the updates before restoring the phone yesterday.
    03-07-2015 07:08 AM
  4. rhapdog's Avatar
    I have the same problem. Exact same issues.

    Would love to know a solution here.

    Lumia Software Recovery Tool 5.0.6 for me on a Lumia 635 on AT&T, US Region.
    03-07-2015 07:11 AM
  5. CharlieBoy1894's Avatar
    That's weird because I used the same tool to rollback to wp8.1. But I am not having any kind of issue. Try downloading the package again and see if it works properly this time.
    03-07-2015 07:12 AM
  6. CharlieBoy1894's Avatar
    I too have the lumia 830 btw. Try using the windows phone recovery tool instead of lumia recovery tool.
    03-07-2015 07:13 AM
  7. Chung Wei Leong's Avatar
    Try use the Lumia recovery tool, i used for my Lumia 830 previously and works fine...i don't know what is the differences between windows phone recovery tool and Lumia recovery tool, but for my opinion better using the Lumia recovery instead windows phone recovery, since the windows phone recovery also can apply for non-Lumia phone, but Lumia recovery is just for Lumia phone...other than that windows phone recovery tool also consider as a very new software, so maybe it has some bug we don't know
    03-07-2015 08:47 AM
  8. Alain_A's Avatar
    I did not had any problem rolloing back on L625..I think I used the LSRT or was it WSRT....damn I don't remember..
    Last edited by Alain_A; 03-10-2015 at 03:32 PM.
    03-08-2015 05:14 PM
  9. bmetelsky's Avatar
    I rolled back to Windows Phone 8.1 after trying Windows 10 preview on my Lumia 830 and I'm facing this two weird problems:
    1. There are two "Phone" icons in my app list, both working and I can't get rid of any of the two.
    2. I can't open Keyboard advanced settings, i.e. to add comma to my keyboard. Everytime I press "advanced" button I'm taken back to the previous screen.
    Any suggestions?
    Thank you!
    Did you try a hard reset after rolling back?
    03-08-2015 08:28 PM
  10. daRRko's Avatar
    Does anyone else get this while trying to rollback to 8.1 "there was a problem while downloading the software package" ? after chosing try again, download starts from begining and same problem hapend !? Lumia 630
    920Walker likes this.
    03-10-2015 09:15 AM
  11. Chung Wei Leong's Avatar
    Does anyone else get this while trying to rollback to 8.1 "there was a problem while downloading the software package" ? after chosing try again, download starts from begining and same problem hapend !? Lumia 630
    It should be continue where it left off, try use other PC.
    daRRko likes this.
    03-17-2015 01:09 PM
  12. daRRko's Avatar
    Thanks! It worked. Win 10 Technical preview was way too buggy, i had to rollback to 8.1, and now I'm waiting full official Win 10 :)
    03-24-2015 12:16 PM

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