07-11-2017 12:22 AM
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  1. DenMag's Avatar
    Updated my Lumia 635 over lunch with what was "Important" or "Critical" update (don't remember the actual title).

    After the download and update, phone went blank, like powered off, no response to anything.
    Took back cover off, removed/replaced battery, started up phone.

    I see new lock screen photo and can swipe up but, only see notification bar icons (cell signal, LTE/Wireless, notification, and battery) and bottom buttons but, and this is the big BUT, no Start Screen icons. Basically the phone seems to be working but none functional.

    Anyone else see same?
    04-10-2015 04:32 PM
  2. ven07's Avatar
    You're the first I've seen with this complaint.. You can try to hard reset or use the lumia recovery tool

    Edit: keep in mind that one of the known issues with the current w10 tech prev is that some photos aren't being backed up properly to onedrive, so i would suggest doing a manual backup before going through with my given options
    04-10-2015 05:59 PM
  3. Johnny Loo's Avatar
    I have the same problem with my Lumia 920. No start screen. The phone call still come through.
    04-10-2015 08:10 PM
  4. Alroy Swain's Avatar
    same for my lumia 1020 :/
    04-10-2015 09:35 PM
  5. Ma Rio's Avatar
    Nothing a hard reset won't fix.
    04-10-2015 09:56 PM
  6. Alroy Swain's Avatar
    Just finished the hard reset, same issue!
    04-10-2015 10:59 PM
  7. Derek Rolling Thunder's Avatar
    Same issue with 1020. Calls come in but not start screen .. just black
    04-10-2015 11:35 PM
  8. Alroy Swain's Avatar
    Ok, after a couple of hard resets, I have it now!
    Last edited by Alroy Swain; 04-11-2015 at 08:20 AM.
    bsbharath1987 likes this.
    04-11-2015 03:15 AM
  9. FranBlagru's Avatar
    Ok, after a couple of hard resets, I have now!
    how did you perform the hard reset? with nokia recovery tool?
    thanks in advance.
    04-11-2015 03:37 AM
  10. Alroy Swain's Avatar
    04-11-2015 04:07 AM
  11. Alroy Swain's Avatar
    Nope, just the button sequence, see above
    FranBlagru likes this.
    04-11-2015 04:08 AM
  12. FranBlagru's Avatar
    ok thanks, I will try that if it doesn't work again.
    04-11-2015 04:51 AM
  13. Abdullah Khazali's Avatar
    same problem on my 635..many hard resets but same issue..rolling back to 8.1
    04-11-2015 06:07 AM
  14. Jeff Erson's Avatar
    My 920 is on black screen after installing Windows 10. I can't remove the battery so.... (sigh)

    Soft reset does nothing to fix the issue. So..... (sigh) again...
    04-11-2015 06:29 AM
  15. colinkiama's Avatar
    My 920 is on black screen after installing Windows 10. I can't remove the battery so.... (sigh)
    Holding power and volume down is the same as a battery pull
    04-11-2015 06:30 AM
  16. Jeff Erson's Avatar
    Holding power and volume down is the same as a battery pull
    I already edited my post before your response but still, its on black screen.
    04-11-2015 06:32 AM
  17. Jeff Erson's Avatar
    1st hard reset, no luck. Still black screen after boot up. Hard resetting again....
    04-11-2015 06:54 AM
  18. Abdullah Khazali's Avatar
    I hard reset the phone more than 10 times..nothing resolved..same issue
    04-11-2015 07:00 AM
  19. arafattehsin's Avatar
    Same story with my Lumia 820. No luck after couple of resets. I think Microsoft should have catered such issue instead of leaving Insiders like this.
    04-11-2015 07:35 AM
  20. Abdullah Khazali's Avatar
    I think the problem is with the phone language!!!!
    04-11-2015 07:38 AM
  21. arafattehsin's Avatar
    I don't think. Are you able to resolve it yet? Mine was English (United States)
    04-11-2015 08:40 AM
  22. Abdullah Khazali's Avatar
    Putting it on English resolved the issue..putting it back to Arabic return the issue!
    04-11-2015 08:48 AM
  23. Jeff Erson's Avatar
    Update: After 3 hard reset, I am now able to continue with the installation. Currently stuck at 21% on restoring my data. Its been about 2 hrs but still 21%. I'm patient so I could wait. -__-
    04-11-2015 09:57 AM
  24. FranBlagru's Avatar
    Update: After 3 hard reset, I am now able to continue with the installation. Currently stuck at 21% on restoring my data. Its been about 2 hrs but still 21%. I'm patient so I could wait. -__-
    Thanks for the update.
    I'll hard reset untill I get bored lol
    04-11-2015 10:31 AM
  25. Jeff Erson's Avatar
    Update: After 3 hard reset, I am now able to continue with the installation. Currently stuck at 21% on restoring my data. Its been about 2 hrs but still 21%. I'm patient so I could wait. -__-
    After another hard reset, I think its getting progress. Done with the restore and setups. Currently downloading all my apps from restore. So excited! :D

    TIP: Keep on resetting (hard) your phone until it gets OK. :)
    lSsantos likes this.
    04-11-2015 11:37 AM
63 123

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