1. erezklr's Avatar
    i installed windows phone 10 on lumia 925 and it's completely dead.
    i can not even turn it on.
    is there any correct options?
    sonith m likes this.
    04-11-2015 04:23 AM
  2. sachin hegde's Avatar
    try Nokia software updater for retail, wish you luck
    04-11-2015 04:40 AM
  3. Champ T's Avatar
    I have the same problem. Totally dead, cannot even connect to my laptop or charge.
    Last edited by Champ T; 04-11-2015 at 06:38 AM.
    04-11-2015 06:21 AM
  4. ReconVirus's Avatar
    I would say wait a far hours, until the phone battery is dead, charge it, wait like 15min and see what happens.
    04-11-2015 06:29 AM
  5. Roel de Vries's Avatar
    My 925 looked like it was dead, but connecting power and doing a reset (power button + volume down) made it restart after all. I cannot enter my SIM PIN, so it's pretty useless (locks up after entering). I'm using the recovery tool now to recover, seems to work.
    04-11-2015 06:55 AM
  6. Champ T's Avatar
    I've tried every possible ways. No response from my phone since yesterday.
    sonith m likes this.
    04-11-2015 09:20 PM
  7. Klaidas Gasiunas's Avatar
    Same happened to me, SIM card was dead, it was just basically an interface with no apps turning on, was forced to use hard-way rollback with PC tools.

    What a steaming pile of s...
    04-11-2015 09:48 PM
  8. sonith m's Avatar
    Any luck ?? same happened me also ? tried all possible ways ...
    akshaypn likes this.
    04-13-2015 07:06 AM
  9. sonith m's Avatar
    Hi Any Luck ?
    04-13-2015 07:22 AM
  10. outdoorguy25's Avatar
    I'm almost wondering if it was a storage issue or a provider setting. I installed window 10 on my 925 this weekend expecting issues, and it was perfect.
    04-13-2015 08:27 AM
  11. Grimlock's Avatar
    I let my 925 charge for a few hours and did a hard reset. It did some strange stuff during the bootup but eventually got to the start screen.
    04-13-2015 11:41 AM
  12. Blade800's Avatar
    I couldnt go through pin screen on my L925 and then it freezed couldnt even turn the phone off. Did hard reset and rolled back to 8.1.
    04-13-2015 01:30 PM
  13. Cleon London's Avatar
    Install was quick and got update 2 and 10preview
    04-13-2015 01:34 PM
  14. steve_w_7's Avatar
    I had the same issue with my 925. I had to do a couple of hard resets (volume down + power button) before it would work.

    Now that it's working, the TP is awful -- as expected. I don't seem to have some of the functionality that I was expecting to have (No Cortana, Not able to put an image on the background of my start screen).

    I think I'm going to sit this one out.
    04-13-2015 01:50 PM
  15. Champ T's Avatar
    I cannot open the phone, cannot charge, cannot connect to my laptop, cannot do soft-hard reset, the recovery program cannot detect my phone.

    sad story of my phone
    04-14-2015 01:44 PM
  16. Juan08C's Avatar
    I am in the same situation also. :(
    I was using phone normally and then it froze. I attempted to reset it using Power + Vol Down and it did not work at first. Then I was able to get the phone to turn off, but now it will not turn on at all. I've tried the Nokia and Microsoft recovery tools with not luck :( I've also tried all reset key combinations and nothing. I have a Lumia 920.
    04-14-2015 03:17 PM
  17. Aditya Kanitkar's Avatar
    After 3 soft resets ... My 925 started to work with Windows 10.. before that i got GDR 2... Thank god.. it worked for me.. still not sure on which build i'm right now.. will post here..
    04-25-2015 02:29 PM
  18. Aditya Kanitkar's Avatar
    Hi... I was able to wallpaper to Background on my 925... But my Power/Lock button is screwed.. does not turn the phone on.. Rolling back to 8.1
    Can u please confirm if you were using any lock screen apps on 8.1 ? Or Did u face any lockscreen/locking phone issues ?
    04-26-2015 12:16 PM
  19. Balaji Subramanian's Avatar
    mine is also dead :( im surprised soo many have reported this issue in this month alone.. !! some global issue across many 925 users ?!
    04-30-2015 09:52 AM
  20. Aditya Kanitkar's Avatar
    mine is also dead :( im surprised soo many have reported this issue in this month alone.. !! some global issue across many 925 users ?!
    Hello Balaji.. I'm trying to figure out something.. Can you please tell me if you are using any Lock screen app on W8.1 Denim before getting to W10 ?
    Like i was using Live lockscreen app.. Kindly try to reply as early as possible..
    04-30-2015 04:41 PM
  21. Sietze van Westen's Avatar

    1. remove the rear of the Phone.
    2 remove for a few seconds the battery connector (wire from battery to hardware)
    3 attach the battery conector again.

    it worked for me.

    09-02-2015 03:33 PM
  22. steve_w_7's Avatar
    I finally gave up and downgraded back to 8.1.
    10-29-2015 01:04 PM
  23. blueromance's Avatar
    Dear how did you recovered your phone?
    12-08-2015 10:06 AM
  24. Maurizio Troso's Avatar
    Dear how did you recovered your phone?
    Lumia Care Suite
    12-08-2015 10:17 AM

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