1. Wilco Boode's Avatar
    Hey all,
    So, I decided to try WP 10 on my Lumia 535 as it seemed interesting. However, when I tried to revert my phone from WP10 to WP8.1 using the Windows Phone Recovery Tool 1.1.0 it failed, leaving me with a Lumia 535 which only displays a black screen.

    I tried:
    Removing Sim + SD
    Booting using the volume and power buttons
    Using the Lumia Recovery Tool
    Using the Windows Phone Recovery Tool over and over

    I get:
    Phone not supported message in the lumia recovery tool
    Waiting for connection in the windows phone recovery tool
    Audio / connection is detected by my Windows 8.1 laptop, though it says "USB Device not Recognized"
    Completely black screen, no backlight, no error, no warning, nothing.

    Can anyone help me?
    04-13-2015 05:45 AM
  2. N_LaRUE's Avatar
    Not sure how comfortable or confident you are with computers but I would suggest uninstalling all software associated with Nokia and WP. Download a fresh version of the recovery program and install it.

    Try connecting your phone after that. It's possible you're getting a driver conflict with older drivers installed on your machine.
    04-13-2015 05:57 AM
  3. Wilco Boode's Avatar
    Tried installing everything I could find, rebooting my laptop and reinstalling the drivers, nothing works.

    It is like the recovery tool deleted everything off the phone and failed before it was able to upload the new files.
    The "USB Device not Recognized" error is gone though.
    04-13-2015 08:40 AM
  4. Wilco Boode's Avatar
    I am quite comfortable with computers, I have build and installed quite a lot of PC's and fixed Android phones a couple of times. However, this is the first Windows Phone I got, so my level of knowledge about WP is quite low.
    04-13-2015 09:01 AM
  5. N_LaRUE's Avatar
    So just to do a full check here. Just to be on the safe side.

    - Uninstalled the recovery tool
    - Uninstalled Nokia Cable driver
    - Uninstalled MS distributable that came with the recovery tool
    - Uninstalled anything else that had Nokia on it
    - Uninstalled anything that had WP on it
    - Check the Device Manger and deleted/uninstalled the driver if it's still there for WP.

    I had issues when I tried to go back to WP8.1 after the W10 TP went loopy on me. At first the software didn't recognise my phone until I did that.

    Sometimes you need to do a thorough cleaning to make sure there's nothing wrong. At worst you'll have to take it to a care point if all else fails.
    04-13-2015 09:44 AM
  6. Wilco Boode's Avatar
    I deleted all software indeed, didnt find anything remotely related to the phone in my Device Manager.

    I think I'll take it back to the store I bought it, see if I can switch it, or if they can fix it.
    04-13-2015 10:13 AM
  7. Taher khan1's Avatar
    I have install the o.s 10 successfully in my lumia 535 and its look great. Just use the below method
    1. Install window insider
    2.use fast insider
    3.install o.s10 from phone update
    After installing you can see the black screen written loading just remove your battery than after restart you fan see the all setting on up side bar
    4.go to setting then select about phone option
    5.on this option select reset phone option
    6.rest your phone it will take about 15 minutes
    Then your phone will automatically start with all new lag free window 10
    During all this process keep your WiFi on and use minimum 16gb external memory.
    06-05-2015 09:38 AM
  8. RiShabh_sharma's Avatar
    How did you connected your device to__windows recovery tool__ i tried every instruction bt still nothing is happening.
    plzz hlp me out, this windows 10 is horrible..
    03-27-2016 05:36 AM
  9. Maurizio Troso's Avatar
    How did you connected your device to__windows recovery tool__ i tried every instruction bt still nothing is happening.
    plzz hlp me out, this windows 10 is horrible..
    Use a WIn 8.1 or Win10 pc, a fast and stable internet connection for down.loading Windows pack, and a usb original cable. Then Open WDRT and if urecognized click "Unknown device".

    Another chanche is the hard reset key sequence to reinstall correctly win10 and then downgrade via wdrt
    03-27-2016 10:28 AM

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