1. Wbutchart1's Avatar
    Hi I di a hard reset to try and get phone running smoother, now I have old apps such as music and one drive but when I go to the store and search for them, clicking upgrade it begins the process then fails at installation saying the apps needs attention, tried resetting then upgrade but still the same issue. Any ideas, no error code is given either.
    04-21-2015 11:59 AM
  2. Microsoftjunkie's Avatar
    Do you have a ms account logged in?

    Hit the Cortana button and see if it ask you to sign in.
    04-21-2015 12:11 PM
  3. michail71's Avatar
    Hi I di a hard reset to try and get phone running smoother, now I have old apps such as music and one drive but when I go to the store and search for them, clicking upgrade it begins the process then fails at installation saying the apps needs attention, tried resetting then upgrade but still the same issue. Any ideas, no error code is given either.
    Doesn't a hard reset upgrade all the apps? It seems to re-download everything for me.

    A hard reset for me made nothing run smoother.
    04-21-2015 02:10 PM
  4. Wbutchart1's Avatar
    Had to rollback to 8.1. I can cope with bugs, but it was an ancient version of one drive I had, it wouldn't update either, back on 8.1 all is behaving as it should.
    04-21-2015 05:19 PM

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