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11-28-2015 10:11 AM
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  1. Glenn Ruysschaert's Avatar
    What fixed the Loading... with a backup was while your phone is 'broken', go to settings via the notification center, go to backup and untoggle the apps backup. Now do a backup from your device.

    This will lose your installed apps, but if you now do a hard reset and use that backup all the rest will still be put back in place except for your apps (which is most likely the cause of this mess).

    Update: looks like the apps arent installed, but they are in the store but show as a failed installed. Strange.

    Looks like this is the fix then:
    1) While your phone is stuck on Loading... head over to the notification center and go to settings
    2) Browse to settings > Update & security > Backup
    3) Untoggle 'Backup my app data to OneDrive'
    4) Tap on 'Change OneDrive backup settings'
    5) Tap on 'Backup now' (sometimes it doesnt start immediately, a few taps/moments waiting should kickstart it, you'll know it started when the button is replaced by a progress bar)
    6) When the backup is finished, do a hard reset
    • Power the device off
    • Press the power key once, device will vibrate
    • Immediately press and hold the Volume Down key
    • Exclamation point will appear, release Volume Down key
    • Press these buttons one at a time in this order: Volume Up, Volume Down, Power, Volume Down
    • Device should vibrate, reboot, show the Nokia flash screen, and then go to the spinning gears install screen.

    7) When it asks for the backup, choose the one you made
    8) Wait for the restore to finish, then head over to the Store app (NOT the beta Store)
    9) You'll see your old apps in the downloads section, they show as failed (in my case there were 54 apps).


    From what I can see it's the start screen that keeps crashing and trying to restart over and over again. When a WP app crashes it closes and returns to the previous app (or start screen). This is exactly the case, it crashes and keeps going back to the previous app (the start screen), thus an infinte loop.

    I found this by opening the settings, and then pressing the home button (so not closing the settings), The start screen opens with 'Loading...' but crashes so the phone goes back to the previous app (in this case, the settings app).
    pmhgeneral likes this.
    05-15-2015 02:10 AM
  2. Ankit Gupta2's Avatar
    how can I hard reset, am not able to open action center, settings. even cortana, bing search is not coming. I am on L930. Only getting the volume rocker popup and am able to receive calls

    I am now doing a hard reset as per instructions at end of this page
    www[dot]windowsphone[dot]com/en-in/how-to/wp8/settings-and-personalization/reset-my-phone
    Last edited by Ankit Gupta2; 05-15-2015 at 02:30 AM. Reason: more details
    05-15-2015 02:19 AM
  3. Josef Rokos's Avatar
    I have the same issue here on my 1020, no start screen at all
    05-15-2015 02:22 AM
  4. dave_456's Avatar
    I had the same on my 920, but a soft reset fixed the problem
    05-15-2015 02:46 AM
  5. Jashan Goraya1's Avatar
    my Lumia920 was stuck on loading screen from 2 hours..
    here is some trick which worked for me..
    Go to Settings from Action center > Search Apps corner > Launch Apps Corners > Make a Quick Soft Reset (While its launching Apps Corner)
    when phone Restarted after soft reset i got start screen back, Hope this works for all :)))
    05-15-2015 03:11 AM
  6. eehsun's Avatar
    What fixed the Loading... with a backup was while your phone is 'broken', go to settings via the notification center, go to backup and untoggle the apps backup. Now do a backup from your device.

    This will lose your installed apps, but if you now do a hard reset and use that backup all the rest will still be put back in place except for your apps (which is most likely the cause of this mess).

    Update: looks like the apps arent installed, but they are in the store but show as a failed installed. Strange.

    Looks like this is the fix then:
    1) While your phone is stuck on Loading... head over to the notification center and go to settings
    2) Browse to settings > Update & security > Backup
    3) Untoggle 'Backup my app data to OneDrive'
    4) Tap on 'Change OneDrive backup settings'
    5) Tap on 'Backup now' (sometimes it doesnt start immediately, a few taps/moments waiting should kickstart it, you'll know it started when the button is replaced by a progress bar)
    6) When the backup is finished, do a hard reset
    • Power the device off
    • Press the power key once, device will vibrate
    • Immediately press and hold the Volume Down key
    • Exclamation point will appear, release Volume Down key
    • Press these buttons one at a time in this order: Volume Up, Volume Down, Power, Volume Down
    • Device should vibrate, reboot, show the Nokia flash screen, and then go to the spinning gears install screen.

    7) When it asks for the backup, choose the one you made
    8) Wait for the restore to finish, then head over to the Store app (NOT the beta Store)
    9) You'll see your old apps in the downloads section, they show as failed (in my case there were 54 apps).


    From what I can see it's the start screen that keeps crashing and trying to restart over and over again. When a WP app crashes it closes and returns to the previous app (or start screen). This is exactly the case, it crashes and keeps going back to the previous app (the start screen), thus an infinte loop.

    I found this by opening the settings, and then pressing the home button (so not closing the settings), The start screen opens with 'Loading...' but crashes so the phone goes back to the previous app (in this case, the settings app).
    Thanks, I'll try this and post with the results

    OK, backup didn't work (progress bar didn't move), I'm just doing a hard reset now..

    Update: All is fine after hard reset
    Last edited by eehsun; 05-15-2015 at 05:24 AM.
    05-15-2015 03:47 AM
  7. Gunzta's Avatar
    After installing W10 on my 930, i had the constant loading screen. I left it an hour, still loading. I performed a hard reset, I did not restore my device, I went with a clean install. Worked fine for an hour, then while setting a background image in my tiles, when I hit start to return to start screen, back to loading constantly. It was late at this point, so I left it over night to see if it was me being impatient. This morning, 7 hours later, still constant loading screen. I have flashed back to 8.1 with recovery tool.

    I really liked what I saw, but a big start screen bug like this is a deal breaker for me at the moment. I look forward to a fix so that I can try again.
    05-15-2015 04:01 AM
  8. Daniel Olsen's Avatar
    Is there a way to get back to 8.1 safely?
    05-15-2015 04:03 AM
  9. Gunzta's Avatar
    Is there a way to get back to 8.1 safely?
    Yes, Microsoft Windows Phone Recovery Tool.
    Daniel Olsen likes this.
    05-15-2015 04:08 AM
  10. Martinspire's Avatar
    So yeah, the whole "wait until done loading"-solution isn't really working out for me. It has been loading for 6 hours now and i doubt it will have a successful outcome.
    I had hard-reset my phone, got the startscreen, installed my apps and then rebooted. And as soon as it gets back to loading the startscreen it is not working anymore.
    I tried hard-resetting multiple times, i tried doing a blank 8.1 upgrade to 10 again but wasn't working. So rebooting will return the error and won't ever stop loading again.
    Its very annoying and a showstopper. If i can't use my apps i can't try it for a few days to see how it works, to send requests and to submit (more) bugs.
    Since it seems to be triggered by reboot, i can't test which app is the culprit and since i can't get to the applist, i can't do anything when it has rebooted.
    I don't think i have apps installed that have any conflict with the startscreen (like the old folders-app) but i simply don't know whats wrong and it seems that this bug is something that couldn't be missed. Somebody must've had a 930 upgrade from 8.1 that wasn't working properly. And i've heard many other 930 owners with issues. The only ones that haven't, have yet to reboot their phone.
    Now of course you could say "don't reboot your phone" but this seems like a non-solution. What if the battery runs out? What if some app requires a reboot? What if an error occurs and its rebooting? I just can't rely on it right now and only have one solution: go back to 8.1 and wait.

    The solutions named above aren't working at all. And the only time the whole "loading" works if you have just updated your device. As soon as you reboot it won't work no more
    05-15-2015 04:10 AM
  11. anon(5383410)'s Avatar
    Update: Hard reset worked for me and I was having the same issue with an HTC one.
    05-15-2015 04:17 AM
  12. Martinspire's Avatar
    Update: Hard reset worked for me and I was having the same issue with an HTC one.
    Try installing a few apps and restart your phone. It isn't a permanent solution
    05-15-2015 04:18 AM
  13. Gunzta's Avatar
    http://forums.windowscentral.com/e?l...token=0iJTc0K5

    Link for Microsoft Windows Phone Recovery Tool above. :)
    05-15-2015 04:18 AM
  14. anon(5383410)'s Avatar
    Yes, Microsoft Windows Phone Recovery Tool.
    For what it's worth the recovery tool didn't work for me. When I restarted the phone went to a screen with a lightning bolt and a gear and got stuck. I eventually gave up and did a hard reset and it seems to be working, but I couldn't get it to rollback to 8.1. So I hope this is semi stable because it looks like it would be a pain trying to roll it back.
    05-15-2015 04:24 AM
  15. myoujin's Avatar
    Same with my Lumia 1520. So use hard reset and now I cannot login my here maps using Facebook.
    05-15-2015 04:26 AM
  16. Alanu2b's Avatar
    It Works for me : going to Apps corner or Kid's corner , during loading , do Hard Reset and voil!
    05-15-2015 04:58 AM
  17. Gunzta's Avatar
    For what it's worth the recovery tool didn't work for me. When I restarted the phone went to a screen with a lightning bolt and a gear and got stuck. I eventually gave up and did a hard reset and it seems to be working, but I couldn't get it to rollback to 8.1. So I hope this is semi stable because it looks like it would be a pain trying to roll it back.
    The recovery tool will flash the latest official version of the OS to your phone, and it does it much much quicker than any previous tool for recovery. I flashed my 930 back to 8.1 in about 45 seconds this morning. Logged in with my MS account, selected backup to restore. By the time I got to work, 20 mins later, everything was back to normal. No issues.

    This is not a rollback, this is a wipe and clean flash of the firmware.
    05-15-2015 04:59 AM
  18. taymur's Avatar
    Anyone did anything to really solve the issue.

    For now I can access a couple of apps using Cortana. ::itssomething::
    05-15-2015 05:53 AM
  19. taymur's Avatar
    People who suggest a couple of steps then at the end say hard reset. You know that steps really don't matter? Right?
    05-15-2015 06:02 AM
  20. adrian1338's Avatar
    Well it helps you to understand you don't need to take those steps in order to solve the problem :)
    05-15-2015 07:16 AM
  21. Praxius's Avatar
    To chime in for my 930, I went the whole day at work with the slow responses and loading screens. Got home, copied all my stuff to my notebook as a backup and then went into my settings and reset my phone with no backup recovery (started fresh)

    Working like a charm all things considered.

    Currently posting this on my 930 through the Spartan/Edge browser.

    I think it has more to do with some conflicting / lingering stuff from 8.1 kicking around in the background. Wiping and starting fresh with 10 works really well.

    Though some apps are having problems installing/updating, no live tiles, and my start screen stopped adding apps in the list.... Plus the Sports app seems to be stuck in one spot and is actually taking up a spot of another app, it is still functional for daily use.
    05-15-2015 07:29 AM
  22. captaincalamity's Avatar
    coming from a flashaholic Android background, one thing I learnt, is always to hard reset before flashing a new rom, if you want to test things on a fresh level and not dragging across corrupted migrated data, Its OK to update a ROM or firmware on an interim update, but something major like 8 to 10 WP, its the same as google 4.4 to 5...nightmare if you tried to do it OTA as a basic update, best way in the end was Hard reset and then update, or update then Hard reset.
    Praxius likes this.
    05-15-2015 07:38 AM
  23. Himanshu17121999's Avatar
    I fixed it by re-inserting my memory card
    Hope it helps u.
    05-15-2015 08:04 AM
  24. kathrin hoesli's Avatar
    same problem on lumia 1020...even hard restart doesnt work
    05-15-2015 08:13 AM
  25. Jazmac's Avatar
    My 920 is stuck there too OP. I will have to get the recovery and go to work this weekend. I also have to fix my laptop after Windows 10 TP broke it and now it doesn't boot up at all either.
    05-15-2015 08:50 AM
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