1. Russ Michaels's Avatar
    I tried Windows phone 10, but it is too broken, so need to roll back to 8.1, but I cannot get the recovery tool to run.
    Whenever I run it, I get this in the event log. Anyone got any ideas how I can get this working so I can restore my phone ?

    Faulting application name: WindowsPhoneRecoveryTool.exe, version:, time stamp: 0x556320b8
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
    Exception code: 0xe0434352
    Fault offset: 0x00014598
    Faulting process id: 0x2f00
    Faulting application start time: 0x01d0a79881485b5e
    Faulting application path: C:\Program Files (x86)\Microsoft Care Suite\Windows Phone Recovery Tool\WindowsPhoneRecoveryTool.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Report Id: bf2e1f59-138b-11e5-bea3-bc5ff47411cd
    Faulting package full name:
    Faulting package-relative application ID:

    Application: WindowsPhoneRecoveryTool.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.Windows.Markup.XamlParseException
    at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
    at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
    at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
    at System.Windows.Application.LoadComponent(System.Object, System.Uri)
    at Microsoft.WindowsPhoneRecoveryTool.App.InitializeComponent()
    at Microsoft.WindowsPhoneRecoveryTool.App.Main()
    06-15-2015 02:31 PM
  2. svaethier's Avatar
    Lumia recovery tool also works
    06-15-2015 02:38 PM
  3. xibartx's Avatar
    uninstall, delete program directory after restart and reinstall....or try lumia software recovery tool
    06-15-2015 11:31 PM
  4. hotphil's Avatar
    Use another PC
    06-15-2015 11:34 PM

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