1. davidts's Avatar
    Hi

    I don't know the reason but it's impossible to install 10149. I only did with 10080. My 930 is in a eternal loop from gears -> nokia -> gears ... during hours. I have used recovery tool to rollback to 8.1 and I have tried again using a clean install but the problem is still the same. It's curious, the same happened with 10080.

    Has anybody experienced the same?

    The only particular case: phone without sim

    Thanks
    06-26-2015 07:40 AM
  2. mary beth hale's Avatar
    The lack of sim shouldn't matter. Wish I could help. My 930 downloaded the update without issues. Hopefully someone will jump in with a solution.
    06-26-2015 07:48 AM
  3. Anastasios Athanasiadis's Avatar
    Hi

    I don't know the reason but it's impossible to install 10149. I only did with 10080. My 930 is in a eternal loop from gears -> nokia -> gears ... during hours. I have used recovery tool to rollback to 8.1 and I have tried again using a clean install but the problem is still the same. It's curious, the same happened with 10080.

    Has anybody experienced the same?

    The only particular case: phone without sim

    Thanks
    I had the very same problem to my 535 and I re-installed the 8.1 via WPRT and then again the TP. It worked for me. Sim Card shouldn't matter you at all
    06-26-2015 08:13 AM
  4. ncbartschi's Avatar
    Not sure if they're necessarily related, but I had an issue where a hard reset results in spinning gears for a few minutes, following be a frown face and restarting loop. The actual 10149 install went fine, it was the hard reset where I had the spinning gears loop.
    06-26-2015 08:15 AM
  5. Anastasios Athanasiadis's Avatar
    Not sure if they're necessarily related, but I had an issue where a hard reset results in spinning gears for a few minutes, following be a frown face and restarting loop. The actual 10149 install went fine, it was the hard reset where I had the spinning gears loop.
    Yeah this is a bug in this build. I also faced it at my second attempt. I re-install 8.1 via WPRT and I deleted all the apps and then I installed 10
    06-26-2015 08:25 AM
  6. ncbartschi's Avatar
    Same here, I encountered it also on my second attempt. First hard reset went fine, but I had to do another reset because of an issue with the store. It was during the process of the second reset I encountered it and had to reset using the WPRT.

    I actually started a topic on it, but I just though the lack of replies meant no one encountered it.
    06-26-2015 08:28 AM
  7. mary beth hale's Avatar
    My 930 has not done well with hard resets on any of the W10TP builds.
    06-26-2015 08:33 AM
  8. jacob103's Avatar
    Well for some reason mine is in a boot loop and it won't even connect to WPRT.... I'm so upset
    07-02-2015 07:41 PM
  9. Marcos Buccella's Avatar
    Well for some reason mine is in a boot loop and it won't even connect to WPRT.... I'm so upset

    Do a hard reset
    07-02-2015 08:05 PM
  10. Zulfigar's Avatar
    Well for some reason mine is in a boot loop and it won't even connect to WPRT.... I'm so upset
    Hold down the Volume Down button while it boots up, when you see an explanation mark, press Volume Up, Volume Down, Power, Volume Down in sequence. Doing that will do a hard reset and get your phone up and running.

    Good luck!
    jacob103 likes this.
    07-03-2015 12:57 AM
  11. Christian Hintzsche1's Avatar
    i cant do a hardreset because i dont get an Explanation mark when i hold the volume down key
    07-03-2015 04:05 AM
  12. Zulfigar's Avatar
    Then see about powering it down completely, then try again, I wasn't sure if resetting would work or not. :)
    07-03-2015 05:05 PM
  13. DCTF's Avatar
    i cant do a hardreset because i dont get an Explanation mark when i hold the volume down key
    Can you still get into your Settings menus? There's a reset button in there.
    07-03-2015 05:08 PM
  14. mccririck's Avatar
    I get this loop with my 435.
    07-03-2015 06:20 PM
  15. chasehagen93's Avatar
    I had the same problem with my 1020, I had to use WPRT and soft reset my phone using Power + Volume down keys WHILE going to the "My Phone Wasn't Recognized" in the WPRT. It took a few attempts of timing the reset right while it was connected for the tool to detect my phone. Thank god I thought I had a $300 paperweight. These Windows 10 Mobile builds are completely unstable stay as FAR away from them as you can (never had problem like this when I beta tested iOS)!

    P.S. Make sure your phone is as charged as possible to do this, I charged mine all night and let it spin before doing this!
    07-03-2015 06:59 PM
  16. ncbartschi's Avatar
    These builds are pretty raw, should be technically considered alpha software.

    Apple's beta releases are already pretty far along in terms of testing.
    07-03-2015 07:57 PM
  17. onysi's Avatar
    so I wasn't alone. I did a hard reset and it installed it however. I'm good now. If we are on version 10.0.10149, then I'm good.

    This is why you need a dummy phone lol​
    07-03-2015 08:21 PM
  18. Marcus Hock's Avatar
    I had this same problem on my 928 and I was able to get past it by using the Nokia Software Updater for Retail.
    07-04-2015 12:03 AM
  19. Ejay Lozano's Avatar
    Same thing happened on my L920 and L830. Have your tried the NOKIA SOFTWARE UPDATER FOR RETAIL (Ver. 4.3.2) app? That worked for me. Make sure you have different usb cables, one worked for me and the other didn't...
    07-04-2015 12:10 AM
  20. kriz225's Avatar
    I had the same problem with my Icon. It took about 7 or 8 tries (seriously) to get 10149 to install. I'd tried just about everything when I decided to poke my head in the forums here and saw that several people having similar issues resolved the problem by keeping the phone cool during the upgrade. So I stuck mine in the fridge. Here's the steps I went through on my successful install:

    1. Restore to WP 8.1 Update via WPRT (had to do this to resolve the looping gears issue).
    2. Install all OS updates.
    3. Remove any unnecessary apps.
    4. Install the Insider app and set the update path to Fast Ring.
    5. Let the phone download and prepare to install build 10149.
    6. Charge your phone fully (I did mine with ~85% battery and it was nearly dead after).
    7. Start the installation. Wait until you see the gears screen.
    8. Remove your phone from the charger. Especially if it's a wireless one. They make the phone hotter faster.
    9. Keep your phone cool!!! Putting it in the fridge is a little extreme... using a fan, or even placing the phone on a flat, cold, metal surface will probably do the trick.

    Someone made a post stating that Nokia built a safety mechanism into the phones which effectively disconnects the battery when the phone gets too hot in order to prevent damage. I'm not sure that's the case, but I did see a battery icon with a question mark several times on failed attempts. Also, all failed attempts displayed the low battery icon at some point; yet when the phone was restored it had over 50% charge most times.

    As silly as it may sound, I tried all the steps above - without the cooling part - several times to no avail. Once I kept the phone cool during the update installation everything went smoothly.
    07-04-2015 01:17 AM

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