Unable to add O365 mail account to Outlook client

[Mark Kaplan]

On my Lumia 920 with the latest build. Get an error and it fails after entering the email address

 

[asmithau]

Hi Mark,

I'm having similar issues, for that is seemed to work for me.

From windows insider forum:

Settings -> Add an Account -> Advanced set-up (the last option)

Exchange Active Sync

E-mail address, password as you would expect
Username: <e-mail address>
Doman: <company domain, so xyz.com for example>
serverutlook.office365.com
account name: <e-mail address>

Thanks
Adam

 

[fjordstrom]

I have the same problem on my 930. Am resetting my phone at the moment, will try not to login at setup and add the e-mail afterwards.

 

[Mark Kaplan]

Let me know if that works. That was going to be my next attempt. Based on the feedback hub, its being reported by many.

 

[fjordstrom]

Darn it... It didn't work... The Outlook app is basically unusable atm

 

[fjordstrom]

Let me know if that works. That was going to be my next attempt. Based on the feedback hub, its being reported by many.

Sadly it didn't work...

 

[GhostITMG]

Same problem here. If I restore an update that included that account, then it is there. But then my search also no longer works as it freezes during set up. Starting from scratch, my search works but I can't use my work email on my phone. Both kind of deal breakers unfortunately.

 

[Mark Kaplan]

I saw a post that the workaround was to enter it manually. I'm going to try that next.

 

[manicottiK]

Do your work accounts require encryption? I was unable to get 10149 working last night because of that. I've restored 8.1 and am going to 10149 again without restoring any backups to see if that helps. If not, it's back to 8.1.

 

[Mark Kaplan]

Adding the account manually under Exchange/ActiveSync under Advanced worked perfectly. Use the settings in this instruction link. Set up or delete an email account on Windows Phone | Windows Phone How-to (United States)

 

[fjordstrom]

Thanks! Actually, it didn't work for me (kept asking me for my password), but with your solution I was able to get inside the app to discover my Outlook w?s added. I just had to turn the sync on

 

[Aurelink]

Just tried to add an exchange account via Outlook App -> add an account -> advanced stuff -> ExchangeSyncThing, and...
Oh my ! That worked instantly ! Thank you so much for the tip buddy.