The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
  1. Yannie Boy's Avatar
    I was getting that infrastructure shell critical error on 30, but after updating last night, I get a pop up that behaves similarly but now the popup states that "Cortana and the Start menu aren't working. We'll try to fix it on your next sign in." or something along those lines. I've dug around plenty of Microsoft forums when it was happening on 30 with no luck. Any advise/tips/help?
    Last edited by Yannie Boy; 06-30-2015 at 12:33 PM.
    06-30-2015 10:32 AM
  2. DarthMengon's Avatar
    Had them also, but not yet in 10158. Hoped this is fixed now... tweet Gabe, maybe he will answer
    06-30-2015 11:55 AM
  3. Yannie Boy's Avatar
    I'm still having the same issue but now on the 10159 build. I've tried tweeting to some people but still no answer/fix.
    07-02-2015 07:39 AM
  4. jacob103's Avatar
    Well mine had an error with the Settings app. It started the app then pulled up the store. Then crashed, I went on the Technical Preview and let them know. They gave me some fixes and none worked so now i'm back on 8.1 trying to update AGAIN.
    07-02-2015 07:30 PM
  5. KritiMSFT's Avatar
    Hey,

    Sorry to hear that you've been getting this error. We did fix a few of these issues and are trying to nail down the others. It would be great if you can help us narrow it down by providing the below details:
    •Which build are you currently on?
    •Was this is an upgrade?
    ◦If so, which build/version of windows did you upgrade from?
    •What accounts do you have on your device?
    ◦Are they local, MSA or domain?
    ◦Are they admins, standard accounts, or children accounts?
    ◦If you upgraded, which was the account that drove the upgrade?
    •Did you connect an MSA in OOBE?
    •Are you running safe mode or diagnostic start up?
    •What is the specific critical error text you're seeing?
    •When you see the error text, can you still launch win32 applications? (try WIN+R and entering "notepad")
    •If you open task manager, do you see sihost.exe running?
    •Does logging out and back in resolve the issue?
    •Do you any remember any specific details leading up to the first time that you saw this?

    Thanks for your help,
    Kriti
    Last edited by KritiMSFT; 07-09-2015 at 06:30 PM.
    07-09-2015 04:23 PM
  6. Liviu Sas's Avatar
    We've fixed a few of these issues, but there are still some eluding us :(

    In order to ensure whether this is a new issue, or something already known, we came up with a (somewhat large) list of questions that would help narrow it down:
    Which build are you currently on? 10166
    Was this is an upgrade? yes
    If so, which build/version of windows did you upgrade from? win7 -> 10130 -> 10162 -> 10166
    What accounts do you have on your device?
    Are they local, MSA or domain? upgraded from win7 to 10130, switched the main account to MSA, and then only MSA
    Are they admins, standard accounts, or children accounts? Admin
    If you upgraded, which was the account that drove the upgrade? MSA Admin
    Did you connect an MSA in OOBE? what's an oobe?
    Are you running safe mode or diagnostic start up? nope
    What is the specific critical error text you're seeing? Start menu Cortana aren't working, please sign out. Also "No mapping between account names and security ID was done" when trying to launch explorer.exe, control
    When you see the error text, can you still launch win32 applications? (try WIN+R and entering "notepad") nope. But I have access to the desktop so I can run programs from there
    If you open task manager, do you see sihost.exe running? nope. But I can run it manually
    Does logging out and back in resolve the issue? nope
    Do you any remember any specific details leading up to the first time that you saw this? upgraded from 10130.

    Thanks for your help,
    Jen

    PS Reports added through the feedback tool are always good too :)
    07-10-2015 01:14 AM
  7. Liviu Sas's Avatar
    I just upgraded to 10240 and I have the same issue!
    07-15-2015 10:39 PM

Similar Threads

  1. Another RAMDisk error during 10158 update
    By Scott Bradley in forum Windows 10
    Replies: 2
    Last Post: 06-30-2015, 09:53 PM
  2. how do I turn on voicemail on a lumia 635
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-30-2015, 01:12 PM
  3. If I do a hard reset on Nokia lumia 625 will I lose everything?
    By Windows Central Question in forum Ask a Question
    Replies: 3
    Last Post: 06-30-2015, 01:09 PM
  4. Replies: 1
    Last Post: 06-30-2015, 09:45 AM
  5. Microsoft to live stream its Gamescom 2015 Xbox press event in Germany on August 4
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-30-2015, 09:20 AM
LINK TO POST COPIED TO CLIPBOARD